Referral Coordinator

Ministerial Association of Colusa C; Chico (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

The Ministerial Association of Colusa C invites applications for a Referral Coordinator. This role provides administrative and service coordination support to Care Coordinators, connecting neighbors to health, behavioral health, and social services through referrals, scheduling, and documentation.

You will work with care team members to remove barriers to access, arrange transportation, track referrals, maintain records, ensure HIPAA compliance, and support outreach.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Office, email, and data entry systems.
• Strong organizational skills and attention to detail.
• Experience in healthcare or social services preferred.

Responsibilities

• Coordinate referrals to healthcare providers, housing resources, transportation, and other services.
• Schedule and confirm appointments with medical providers and social service agencies.
• Provide reminder calls, messages, and follow-ups to ensure attendance.
• Maintain accurate service records and documentation.
• Coordinate transportation for appointments and program activities.
• Track referrals and follow up with providers to ensure services were received.
• Assist neighbors with forms and required paperwork.
• Communicate with Care Coordinators and Community Supports staff for continuity of care.
• Maintain referral tracking systems to ensure compliance.
• Provide administrative support for care coordination activities.
• Support outreach and engagement for appointments and referrals.
• Uphold confidentiality and HIPAA compliance.

Skills

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Referral Coordinator provides administrative and service coordination support to Care Coordinators. This role assists in connecting neighbors to services by coordinating referrals, scheduling appointments, supporting documentation, arranging transportation, and helping ensure timely follow-up with service providers. The Referral Coordinator plays a key support role infacilitating access to healthcare, behavioral health, social services, and community-based resources. Working collaboratively with care team members, the Referral Coordinator helps remove barriers to care and promotes efficient servicedelivery,so Care Coordinators can focus on direct engagement and case management.

Requirements

Essential Duties and Responsibilities of this Role may Include

• Assist Care Coordinators with coordinating referrals to healthcare providers, behavioral health services, housing resources, transportation, and other community-based services.
• Schedule and confirm appointments for neighbors with medical providers, social service agencies, and community partners.
• Provide reminder calls, messages, and follow-ups to ensure neighbors attend scheduled appointments and services.
• Assist with documentation, data entry, and maintaining accurate service records in accordance with organizational and program requirements.
• Support the coordination of transportation for neighbors to medical appointments, service providers, or program-related activities.
• Track referrals and follow up with providers or agencies to ensure services were received and documented.
• Assist neighbors in completing forms, applications, and required paperwork related to services or benefits.
• Communicate regularly with Care Coordinators, and Community Supports staff to ensure continuity of care and timely service coordination.
• Maintain organized records and referral tracking systems to ensure compliance with program and documentation standards.
• Provide administrative and logistical support for care coordination activities, including preparing materials and assisting with follow-up communication.
• Support outreach and engagement efforts by helping coordinate appointments, initial contacts, and referral processes.
• Uphold confidentiality and compliance with HIPAA and organizational policies when handling neighbor information.

Minimum Qualifications

• High school diploma or equivalent required.
• Any combination of education and experience that provides the knowledge and ability to perform the duties of the position.
• Basic computer skills including Microsoft Office, email, and data entry systems.
• Strong organizational skills and attention to detail.

Desired Qualifications

• Experience working in healthcare, community health, social services, or case management support preferred.
• Familiarity with Medi-Cal programs, Enhanced Care Management (ECM), Community Supports (CS), or community-based service systems.
• Experience scheduling appointments, coordinating referrals, or supporting care teams.
• Strong communication and interpersonal skills when working with diverse populations.
• Demonstrated compassion and commitment to serving underserved populations.

Additional Requirements

• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA regulations.
• Agree with and sign MACC's Statement of Common Understanding