Referral Coordinator

Comprehensive Eyecare Partners Group; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO and Paid Holidays

Medical, dental and vision benefits

Profit Sharing Opportunity

Company paid life insurance

401(K)

On-going education including certif...

Discount Programs Including Vision

Job summary

Comprehensive Eyecare Partners Group is seeking an Experienced Referral Coordinator in Texas to serve as a liaison between clinics and doctors, focusing on growth through referrals. You will manage referrals, coordinate with medical staff, and maintain strong communication across teams to ensure high-quality patient care.

Ideal candidates bring at least two years in a medical office, familiarity with NextGen and ModMed, excellent communication, and a self-motivated, independent work style.

Qualifications

• Minimum of two years of experience in a medical office or clinic.
• Experience using NextGen and ModMed is preferred.
• Prior experience in referral coordination preferred.
• Strong organization and prioritization skills.
• Excellent verbal and written communication skills.
• Customer service skills.
• Experience in Microsoft Suite products: Excel, Word, and PowerPoint.
• Self-starter with ability to work independently.

Responsibilities

• Establishes and fosters relationships with all optometric and other referring physicians.
• Coordinates with the medical staff within the practice to ensure proper communication and follow-up with referring physicians.
• Communicate with all team members to ensure good working relationship between our physicians and all referring physicians.
• Maintains a database with pertinent information regarding referral sources of the practice and referral patterns of each individual referring physicians.
• Correspond with patient’s web portal inquiries.
• Process incoming referrals for area of responsibility.
• Schedules all appointments with the appropriate physician and clinic to ensure top quality care to patients.
• Reviews the schedule status daily for the remainder of the week and the following two weeks.
• Research complex issues across multiple databases and work with support resources to resolve patient issues.
• Performs other duties as needed or required.

Skills

Organization & prioritization

Communication skills

Customer service

Microsoft Office suite (Excel, Word, P

Education

High school diploma or GED

Tools

NextGen

ModMed

Job description

Job Details

Level: Experienced

Job Location: Texas Eye Far West - Austin, TX 78731

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Category: Health Care

Position Summary

The Referral Coordinator serves as an important liaison between clinics and doctors while upholding a patient-centered and service-oriented approach. This role is responsible for the development and growth of the practice via referrals.

Roles and Responsibilities

• Establishes and fosters relationships with all optometric and other referring physicians.
• Coordinates with the medical staff within the practice to ensure proper communication and follow-up with referring physicians.
• Communicate with all team members to ensure good working relationship between our physicians and all referring physicians.
• Maintains a database with pertinent information regarding referral sources of the practice and referral patterns of each individual referring physicians.
• Correspond with patient’s web portal inquiries.
• Process incoming referrals for area of responsibility.
• Schedules all appointments with the appropriate physician and clinic to ensure top quality care to patients.
• Reviews the schedule status daily for the remainder of the week and the following two weeks.
• Research complex issues across multiple databases and work with support resources to resolve patient issues.
• Performs other duties as needed or required.

Experience Requirements

• Minimum of two years of experience in a medical office or clinic required.
• Experience using NextGen and ModMed is preferred.
• Prior experience in referral coordination preferred.
• Strong organization and prioritization skills.
• Excellent verbal and written communication skills.
• Customer service skills.
• Experience in Microsoft Suite products: Excel, Word, and PowerPoint.
• Self-starter with ability to work independently.

Education Requirements

• High school diploma or GED required.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Generous PTO and Paid Holidays
• Medical, dental and vision benefits
• Profit Sharing Opportunity
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services