Referral Coordinator

Comprehensive Eyecare Partners; Auburn (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Generous PTO

Paid Holidays

Medical benefits

Dental benefits

Vision benefits

Profit sharing

401(K)

Life insurance

Education reimbursement

Vision discounts

Job summary

Comprehensive EyeCare Partners is seeking a Referral Coordinator to act as a liaison between clinics and physicians, supporting growth through referrals. The role focuses on coordinating with medical staff to ensure seamless communication and follow-up with referring physicians, while maintaining our patient-centered approach.

Applicants should have at least two years in a medical office, familiarity with NextGen or ModMed is preferred, and strong Microsoft Office skills.

Qualifications

• Minimum of two years of experience in a medical office or clinic.
• Experience with referral coordination preferred.
• Proficient in Excel, Word and PowerPoint; strong organizational skills.

Responsibilities

• Establishes and fosters relationships with referring physicians.
• Coordinates communication between clinics, doctors and staff.
• Processes incoming referrals and schedules appointments.
• Maintains referral source database and tracks referral patterns.
• Communicates with patients via portal inquiries and follow-ups.

Skills

Organization

Prioritization

Verbal communication

Written communication

Customer service

Self-starter

Education

High school diploma or GED

Tools

NextGen

ModMed

MS Office

Job description

Comprehensive EyeCare Partners is one of the nation’s largest vision care management service organizations. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.Position SummaryThe Referral Coordinator serves as an important liaison between clinics and doctors while upholding a patient-centered and service-oriented approach. This role is responsible for the development and growth of the practice via referrals.Work Hours: Mon - Fri 8am -4:30pmRoles and ResponsibilitiesEstablishes and fosters relationships with all optometric and other referring physicians.Coordinates with the medical staff within the practice to ensure proper communication and follow-up with referring physicians.Communicate with all team members to ensure good working relationship between our physicians and all referring physicians.Maintains a database with pertinent information regarding referral sources of the practice and referral patterns of each individual referring physicians.Correspond with patient’s web portal inquires.Process incoming referrals for area of responsibility.Schedules all appointments with the appropriate physician and clinic to ensure top quality care to patients.Reviews the schedule status daily for the remainder of the week and the following two weeks.Research complex issues across multiple databases and work with support resources to resolve patient issue.Performs other duties as needed or required.Experience RequirementsMinimum of two years of experience in a medical office or clinic required.Experience using NextGen and ModMed is preferredPrior experience in referral coordination preferred.Strong organization and prioritization skills.Excellent verbal and written communication skills.Customer service skillsExperience in Microsoft Suite products: Excel, Word, and PowerPoint.Self-starter with ability to work independently.Education RequirementsHigh school diploma or GED requiredPhysical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.BenefitsGenerous PTO and Paid HolidaysMedical, dental and vision benefitsProfit Sharing OpportunityPaid HolidaysCompany paid life insurance401(K)On-going education available including certification reimbursementDiscount Programs Including Vision discounts on products and services