Referral Clerk

Planned Systems International; Westphalia (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

QuarterLine, a Planned Systems International company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle referral and appointment coordination while delivering professional customer service to patients and staff.

The role requires strong communication, medical terminology knowledge, and experience in medical administration. Candidates must be US citizens and able to obtain necessary clearances.

Qualifications

• High school diploma or equivalent.
• 1 year of administrative experience in a medical setting.
• Working knowledge of medical terminology.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain required security access.

Responsibilities

• Answer calls and assist patients with referral questions.
• Review referrals for completeness and eligibility.
• Schedule/reschedule specialty appointments per guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurers.
• Maintain accurate referral records in required systems.
• Educate patients on referral procedures and timelines.
• Provide courteous service while protecting patient confidentiality.

Skills

Medical terminology

Administrative experience

Computer proficiency

English fluency

Education

High school diploma

Tools

MHS GENESIS

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). The ideal candidate will provide professional customer service while assisting patients and staff with referral and appointment coordination.

Essential Functions And Job Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes .
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Minimum Requirements

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One (1) year of administrative experience in a medical office, clinic, or healthcare setting. Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF, plus HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.

Additional Information

• Must pass TB Test.
• Subject to a background/security investigation.
• Willingness to comply with DHA vaccination requirements.
• Pre-employment drug screening.
• Contract workers shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or to receive an update regarding the status of your application, please contact Talent Acquisition by emailing [e-mail], or by dialing 703-575-8400.