Referral Care Navigator

Talkiatry; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with match

Paid holidays

Paid parental leave

Generous PTO

Job summary

Talkiatry in the United States is seeking a Referral PCC to be the first contact for referred patients and to manage outbound referrals to partner organizations for services outside our scope of care. This is a patient-facing role that blends administrative efficiency, sales acumen, and cross-organizational coordination to keep referrals moving smoothly in both directions.

The successful candidate must be available to work one of the following shifts: 8:00am-4:30pm EST or 10:30am-7:00pm EST.

Qualifications

• 1–3 years' experience in healthcare coordination, patient intake, or referrals.
• Experience coordinating care across multiple organizations or provider networks.
• Excellent verbal and written communication skills.

Responsibilities

• Manage referral workflow by initiating outreach on all referrals not yet scheduled and tracking outcomes accurately.
• Manage a high volume of outbound calls in a fast-paced environment.
• Contact referred patients via phone, text, and email to explain next steps, highlight the value of care with Talkiatry, and assist with scheduling.
• Use motivational interviewing techniques to address concerns, build urgency, and motivate patients to schedule their psychiatric evaluations.
• Coordinate scheduling using internal scheduling tools and match patients with appropriate Talkiatry psychiatrists based on need, geography, and insurance.
• Send self-scheduling links, follow up, and troubleshoot scheduling barriers (insurance questions, availability, etc.).
• Manage the outbound referral process for Talkiatry patients being referred to partner organizations for services outside Talkiatry's scope of care (e.g., higher level of care, specialized programs, community resources).
• Communicate directly with patients about the outbound referral: explaining why the referral is being made, what to expect, and next steps for connecting with the receiving partner.
• Coordinate with the partner organization to confirm receipt of the referral, submit any required documentation, and track the patient's status through intake.
• Keep the Talkiatry referring provider updated on the status of the outbound referral, including confirmation of receipt, scheduling outcomes, and any barriers encountered.
• Follow up with patients and partners to close the loop on outbound referrals, ensuring patients don't fall through the cracks between organizations.
• Document all outbound referral activity accurately in internal systems to maintain a clear audit trail for the care team.

Job description

Talkiatry in the United States is seeking a Referral PCC to be the first contact for referred patients and to manage outbound referrals to partner organizations for services outside our scope of care. This is a patient-facing role that blends administrative efficiency, sales acumen, and cross-organizational coordination to keep referrals moving smoothly in both directions.

The successful candidate must be available to work one of the following shifts: 8:00am-4:30pm EST or 10:30am-7:00pm EST.