Referral & Authorization Specialist - Healthcare

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

EAP

Life insurance

Professional growth

Job summary

Jax Spine & Pain Centers is seeking a detail-oriented Referral Coordinator to join our growing team. This role coordinates referrals, obtains authorizations, and serves as a liaison between providers, patients, insurers, and referring offices to ensure timely access to specialty care.

The ideal candidate is organized, patient-focused, and comfortable navigating insurance requirements and EMR systems. Experience in medical office settings, strong communication skills, and the ability to manage

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 2 years of medical office experience, preferably in referrals, authorizations, or care coordination.
• Experience with pain management, orthopedic, neurology, or specialty medical practices is preferred.
• Knowledge of commercial insurance, Medicare, Medicaid, and managed care referral requirements.
• Experience using EMR systems.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Process and coordinate incoming and outgoing patient referrals accurately and efficiently.
• Obtain and verify referrals and authorizations from insurance carriers as required.
• Schedule specialty appointments and communicate appointment details to patients.
• Review patient records to ensure all required documentation accompanies referrals.
• Communicate with referring providers, specialists, insurance companies, and internal clinical staff regarding referral status.
• Monitor referral work queues to ensure timely completion and follow-up.
• Resolve referral-related issues, denials, and documentation deficiencies.
• Maintain accurate documentation within the electronic medical record (EMR).
• Respond to patient inquiries regarding referral status with professionalism and compassion.
• Ensure compliance with HIPAA and all applicable regulatory requirements.
• Assist with additional administrative duties as assigned.

Skills

Organizational skills

Multitasking

Problem-solving

Verbal communication

Written communication

Customer service

EMR systems

Microsoft Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

EMR systems

Microsoft Office

Job description

Jax Spine & Pain Centers is seeking a detail-oriented Referral Coordinator to join our growing team. This role coordinates referrals, obtains authorizations, and serves as a liaison between providers, patients, insurers, and referring offices to ensure timely access to specialty care.

The ideal candidate is organized, patient-focused, and comfortable navigating insurance requirements and EMR systems. Experience in medical office settings, strong communication skills, and the ability to manage