Referral & Authorization Coordinator

UF Health; Manhattan Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

UF Health is seeking a Referral Coordinator to process referrals for all providers in the clinic module and obtain authorizations when required, ensuring timely scheduling and accurate documentation.

The ideal candidate has at least 2 years in customer service and with third‑party payers, experience in diagnosis and procedural coding preferred, and a High School Diploma or GED; travel up to 10%.

Qualifications

• 2 years - Diagnosis and Procedural coding - preferred
• 2 years - Experience in the field or in a related area - required
• 2 years - Customer service - required
• 2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field required
• Preferred Experience: Computer experience - preferred
• Education: High School Diploma or GED equivalent - required
• Certificate Medical Terminology - preferred
• Travel Up to 10%

Responsibilities

• Attends Referral training class and various referral system training classes within 1st month of employment.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting.
• Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources.
• Processes referrals for services requested by Providers within established guidelines.
• Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes.
• Coordinates appointment date, time and location with patients.
• Processes requests for additional referrals/authorizations when requested by providers.
• Assures referrals are maintained within appropriate network or payer requirement.
• Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure.
• Documents required information into the appropriate systems.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.

Skills

Customer service

Insurance payer knowledge

Communication

Education

High School Diploma or GED

Medical Terminology certificate

Tools

Computer experience

Job description

UF Health is seeking a Referral Coordinator to process referrals for all providers in the clinic module and obtain authorizations when required, ensuring timely scheduling and accurate documentation.

The ideal candidate has at least 2 years in customer service and with third‑party payers, experience in diagnosis and procedural coding preferred, and a High School Diploma or GED; travel up to 10%.