Referral Coordinator | Surgery-ENT | Faculty Clinic| Full Time | Days

UF Health; Manhattan Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

UF Health is seeking a Referral Coordinator to process referral requests and obtain necessary authorizations for services across the clinic module. You will coordinate with providers, payers, and patients to ensure timely scheduling and compliance with network requirements.

The role requires at least 2 years in referral/authorization processes, customer service excellence, and familiarity with third-party payers.

Qualifications

• High School Diploma or GED is required.
• Medical Terminology certificate is preferred.
• 2 years - Diagnosis and Procedural coding is preferred.
• 2 years - Experience in the field or in a related area is required.
• 2 years - Customer service is required.
• 2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field is required.

Responsibilities

• Attends Referral training class and various referral system training classes within 1st month of employment.
• Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting.
• Processes referrals for services requested by Providers within established guidelines.
• Obtains authorizations for referrals and schedules appointments within required timeframes. Coordinates appointment date, time and location with patients.
• Processes requests for additional referrals/authorizations when requested by providers.
• Maintains referrals within appropriate network or payer requirement.
• Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure.
• Documents required information into the appropriate systems.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.

Skills

Diagnosis coding

Customer service

Third party payers

Communication skills

Education

High School Diploma or GED

Medical Terminology certificate

Tools

Computer experience

Job description

Overview

This position is responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Responsibilities

Attends Referral training class and various referral system training classes within 1st month of employment. Attends and actively listens and participates in the regularly scheduled Referral Coordinator meeting. Remains current on referral policies and procedures, payer requirements and Managed Care Matrix utilizing the various on-line resources.

Processes referrals for services requested by Providers within established guidelines.

Obtains authorizations for referrals and schedules appointments as appropriate and within required timeframes. Coordinates appointment date, time and location with patients.

Processes requests for additional referrals/authorizations when requested by providers.

Assures referrals are maintained within appropriate network or payer requirement.

Communicates with all stakeholders, staff, providers, payers and patients as appropriate and per procedure.

Documents required information into the appropriate systems.

Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.

Qualifications

Experience Requirements

2 years - Diagnosis and Procedural coding - preferred

2 years - Experience in the field or in a related area - required

2 years - Customer service - required

2 years - Third party payers (insurance carriers) using commonly used concepts, practices and procedures in the field - required

Preferred Experience

Computer experience - preferred

Education

High School Diploma or GED equivalent - required

Certificate Medical Terminology - preferred

Travel

Up to 10%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace