Referral & Access Coordinator – Hospice Services

Boston Medical Center; Towson (MD); Hybrid; USD 30,000 - 51,000; Full time

Benefits offered by this job

Free parking

Transit subsidy

Wellness center

Tuition assistance

Health insurance

Retirement plan

Job summary

Gilchrist is seeking an Access Referral Specialist to serve as the primary contact for referral partners and staff. You will manage admissions and scheduling for hospice, palliative and geriatric services, verify insurance, and coordinate with the clinical team to ensure timely, high-quality patient access.

The role requires strong communication, documentation accuracy, and the ability to work on site in Towson, MD. Proficiency in EPIC and DocuSign is preferred.

Qualifications

• Minimum of 3 years’ experience in a complex health care call center or with Gilchrist.
• Knowledge of Medicare/Medicaid and commercial insurance payors is required.
• Experience with EPIC and building reports is preferred.

Responsibilities

• Answer inbound calls, faxes and emails from referral partners, community, and staff.
• Coordinate referral development and patient access across Gilchrist programs.
• Verify insurance coverage and coordinate with clinical team for concurrent care review as needed.

Skills

Phone skills

Verbal communication

Insurance verification

EPIC

Documentation accuracy

Team collaboration

Education

Associate’s or Bachelor degree preferred

Tools

DocuSign

Job description

Gilchrist is seeking an Access Referral Specialist to serve as the primary contact for referral partners and staff. You will manage admissions and scheduling for hospice, palliative and geriatric services, verify insurance, and coordinate with the clinical team to ensure timely, high-quality patient access.

The role requires strong communication, documentation accuracy, and the ability to work on site in Towson, MD. Proficiency in EPIC and DocuSign is preferred.