Reference Assistant

RAILS Libraries; La Grange Park (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

La Grange Park Public Library District is seeking a Reference Assistant for the Adult Services Department. The ideal candidate will be enthusiastic, creative, and collaborative, with a commitment to excellent customer service in a diverse community.

Evening and weekend shifts are required, and the role offers opportunities for growth within a dynamic library environment. The position involves frontline reference work, reader's advisory, program planning for adults, and assisting with collections

Qualifications

• Two years of college minimum; Bachelor's degree preferred.
• Customer-focused environment experience preferred.

Responsibilities

• Works public service desk, performing reference and reader’s advisory services
• Plans and implements educational and recreational programs for adults
• Assists with collection management and development, as assigned
• Assists patrons in the use of technology (computers, eReaders, phones, tablets)
• Willingness to become a certified notary public (training provided)

Skills

Customer service

Education

Bachelor’s Degree preferred

Two-year college minimum

Job description

The La Grange Park Public Library District is seeking an enthusiastic, creative, and collaborative Reference Assistant for our Adult Services Department. We are looking for an individual who is eager to learn and adapt in a dynamic environment. The ideal candidate will enjoy working with a diverse community, demonstrating the ability to work both independently and as part of a team. We value confidence, dedication, and a strong commitment to excellent customer service. Evening and weekend work required. Interested applicants can view a full job description here .

Duties:

• Works public service desk, performing reference and reader’s advisory services
• Plans and implements educational and recreational programs for adults
• Assists with collection management and development, as assigned
• Assists patrons in the use of technology i.e.: computers, eReaders, phones, tablets
• Willingness to become a certified notary public (training will be provided)

Performance Expectations:

• Ability to conduct a successful reference interview and perform responsible internet searching
• Willingness to learn new skills and procedures; easily adaptable to change
• A team player who contributes to a positive work environment

Qualifications:

• Minimum two years of college; Bachelor’s Degree preferred
• Minimum one year of work experience in a customer focused environment; library experience preferred
• Employment is contingent upon a background check

Compensation:

• Hiring salary range: Starting at $17 DOQ
• 18 hours per week
• Annual paid time off (prorated): Paid leave, 9 holidays, 12 sick days, 3 personal days

La Grange Park Public Library District
555 N. La Grange Rd.
La Grange Park , IL 60526

Location

La Grange Park Public Library District, Cook County