Reentry Services Coordinator

Old Colony YMCA; Framingham (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Old Colony YMCA is seeking a Reentry Services Case Manager in Framingham, MA to support clients returning from incarceration through the Ralph Gants Reentry Services Program (RGRSP). You will engage with individuals, build rapport, and coordinate services (education, housing, career counseling) within a multidisciplinary team.

The role requires two years of justice-involved experience, a valid driver’s license, and strong communication skills, with evening availability and some travel expected.

Qualifications

• Bachelor’s degree or lived-in experience and intent to continue toward bachelor’s degree.
• Minimum of two years’ experience working with justice-involved individuals.
• Must have a valid driver’s license and ability to pass drug testing.
• Strong oral, written, and presentation skills.
• Proficiency with MS Office: Word, Excel, Outlook and Teams.

Responsibilities

• Publicize RGRSP services and enroll clients in CJSC programs.
• Develop rapport with individuals returning to the community after incarceration.
• Maintain monthly contact for 18 months with participants.
• Create case files with demographics, assessments and reentry plans.
• Manage caseload and coordinate with CJSC Public Benefits Case Manager.

Skills

Case management

Oral & written communication

MS Office

Organization

Education

Bachelor’s degree or lived-in experience

Tools

MS Office (Word, Excel, Outlook, Teams)

Job description

Job Description

JOB SUMMARY: The Reentry Services Case Manager is part of the multi-disciplinary team at the CJSC who is responsible for conducting in-reach to Massachusetts Correctional Institutions and County House of Corrections to publicize, enroll and case manage clients in services available at the CJSC through the Ralph Gants Reentry Services Program (RGRSP). Services include education, career counseling, treatment, housing support and community based referrals. The Reentry Services Case Manager will build rapport, demonstrate empathy, set appropriate professional boundaries and deliver support needed to ensure that those returning from incarceration find positive change. S/he will display and encourage the character traits of honesty, respect, caring and responsibility in the fulfillment of his/her job duties.

JOB SUMMARY: The Reentry Services Case Manager is part of the multi-disciplinary team at the CJSC who is responsible for conducting in-reach to Massachusetts Correctional Institutions and County House of Corrections to publicize, enroll and case manage clients in services available at the CJSC through the Ralph Gants Reentry Services Program (RGRSP). Services include education, career counseling, treatment, housing support and community based referrals. The Reentry Services Case Manager will build rapport, demonstrate empathy, set appropriate professional boundaries and deliver support needed to ensure that those returning from incarceration find positive change. S/he will display and encourage the character traits of honesty, respect, caring and responsibility in the fulfillment of his/her job duties.

Job Functions

Program/Department Responsibility:

• Publicize the services available at CJSC through the Ralph Gants Reentry Services Program (RGRSP) such as: education, career counseling, treatment, housing support, and community-based referrals, etc.
• Develop rapport with individual people returning to the community after a period of incarceration so that they can meet with the same person they met while incarcerated at the CJSC. This facilitates a “warm-handoff” wherein the person returning home from incarceration can meet with someone that they have met previously rather than begin their reentry by making a cold contact with someone they must “get to know”.
• Greet those returning from prison at the CJSC to welcome them home from incarceration as part of the “warm-handoff”.
• Develop a case file for each client participating in the RGRSP including demographic information collected at intake, educational/vocational assessments, reentry plans from correctional institutions, and any risk/need assessment if the participant volunteered to undertake such assessment.
• Manage the caseload of all individuals participating in the RGRSP at the CJSC.
• Work with the multi-disciplinary team at the CJSC to engage RGRSP clients in appropriate services and coordinate with the CJSC Public Benefits Case Manager to establish essential public benefits and refer the client to community-based resources to address needs.
• Maintain contact with the client monthly for 18-months.
• Provide information about mentoring training to community-based programs that are interested in volunteer opportunities to support those returning from incarceration.
• Coordinate with community-based mentoring programs to establish a mentoring connection for the client if the client desires such.
• Cross-train in actuarial assessment tools for risk/need, treatment planning and contingency management protocols as needed.
• Facilitate aftercare or alumni groups for CJSC clients.
• Collection and documentation of urine screens as needed.
• Perform other duties as assigned or directed by the supervisor(s).

Supervision of Personnel: NONE

Fiscal Responsibility: Adhere to all fiscal policies and procedures such as purchase orders, vouchers and employee expenses as requested.

Facility/Housekeeping Responsibility: Ensure that the Case Manager’s office meets the highest standards of cleanliness and maintenance.

Interdivisional/Community/Volunteer Responsibility

• Attend all assigned meetings.
• Actively participate in the Y’s Annual Campaign.
• YMCA LEADERSHIP COMPETENCIES - LEADER: Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Education/Experience/Physical Requirements

• Bachelor’s Degree or lived-in experience and some record of educational development (i.e. certificate, college credit) and intention to continue education towards bachelor’s degree.
• Minimum of two (2) years’ experience working with justice involved individuals.
• Must be willing to work with high risk populations including substance abusers, justice involved individuals, and trauma survivors.
• Strong oral, written, and presentation skills.
• Computer proficiency that includes MS Office (Word, Excel, Outlook and Teams).
• Organization and case management skills (case notes, filing, tracking client progress)
• Working knowledge of community resources (housing, healthcare, food, etc.)
• Some evening availability required.
• Some traveling required for meetings and trainings.
• Must have a valid driver’s license in good standing.
• Must submit and pass drug testing upon hire.
• Must be able to sit, stand, bend and walk during the work day.

Closing Statement: To enhance the overall operation of the Old Colony Y and support team work, the Reentry Services Case Manager will accept additional responsibilities as assigned.

Requirements

• Education/experience- must meet either (a.) or (b.) criteria.
• Lived experience- previous incarceration, criminal history, and/or in recovery from substance use disorder and relevant record of educational achievement such as certificate, college credit, and intention to continue education to earn relevant Associate’s degree.
• No lived experience- Associate’s degree and two (2) years of experience working with justice-involved population.
• A valid driver’s license.
• Mastery of basic technology including MS Office: Word, Excel, Outlook, and Teams.

Preferred

1 year experience providing case management services to clients involved with a human services agency