Redactor de servicios

West Coast Rovers; Lake Forest (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Performance-based incentives

Job summary

West Coast Rovers in Lake Forest seeks a full-time service advisor committed to providing exceptional customer service. The ideal candidate will manage customer inquiries, schedule jobs, and handle documentation in a busy automotive service center.

Candidates must have a minimum of two years of experience as a service writer, understand automotive technology, and maintain a clean driving record. This position offers competitive pay starting at $60,000 and includes health insurance and paid time off.

Qualifications

• Valid state-issued driver’s license and clean driving record are required.
• At least two years of experience as an automotive service writer or service advisor is required.
• Deep understanding of automotive technology and service is required.

Responsibilities

• Work with team to ensure customer satisfaction while maintaining profitability.
• Ensure repairs and maintenance tasks are completed timely.
• Manage service department paperwork including invoices and orders.

Skills

Customer service

Automotive technology knowledge

Team collaboration

Education

High school diploma or GED required

Bachelor's degree preferred

Tools

O.E. scan tools

Automotive repair software

Job description

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off

West Coast Rovers is actively seeking exceptional talent in the automotive service and repair industry to join our team.

West Coast Rovers is looking for a service advisor who values teamwork and thrives in a supportive environment. We have a busy shop and focus on customer service and producing positive results for our clients. We have hundreds of 5-star reviews, we don’t - and don’t need to- upsell to meet our financial goals.

West Coast Rovers is the leading independent Land Rover repair facility in South Orange County. Our 7,800 square foot facility in Lake Forest is equipped with the latest technology and equipment. We are the Land Rover dealer alternative for all of a Rover’s repair and service needs.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customer inquiries, schedule jobs for our mechanics, parts inventory and procurement, and managing required documentation.

Responsibilities

• Work with our team of automotive service professionals to ensure a high level of customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Be laser focused on customer service
• Manage the flow of service department paperwork, including invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why You Should Join Us

• Closed on weekends
• Observance of all major holidays
• Performance-based incentives
• Health Insurance
• 401(k) matching
• Paid time off
• Access to cutting-edge tools, including O.E. scan tools and programming capabilities

At West Coast Rovers, we treat our clients with respect, honesty, and fairness. Proudly serving Orange County’s Land Rover owners since 2001.

We look forward to welcoming you to our team!

Job Types: Full-time

Pay: From $60,000 and up based on experience

Work Location: In person