Red Oak, TX - Host - Sterling's (28341)

B&B Theatres; Red Oak (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

B&B Theatres in Red Oak, TX is seeking a friendly Host/Hostess to warmly welcome guests, manage seating, and assist guests with menus and inquiries. This role supports front-of-house operations and contributes to a positive dining experience.

Hours are in the evening, with weekends and holidays required. You will work with servers and kitchen staff to ensure smooth service and guest satisfaction in a fast-paced setting.

Qualifications

• Must be at least 16 years old.
• Positive attitude and excellent communication skills.
• Neat appearance and engaging, friendly personality.
• Efficient, observant, and personable.
• Previous experience in a customer service role within a fast-paced environment is desirable.

Responsibilities

• Greet guests with a welcoming and professional demeanor.
• Manage guest seating and waiting lists when needed.
• Provide menus and answer initial questions about the restaurant and services.
• Escort guests to their tables or seating areas.
• Coordinate table rotation to ensure even distribution among servers.
• Interact with seated guests to ensure satisfaction with food and service.
• Address guest feedback or complaints professionally and escalate to management when needed.
• Answer phone calls, take reservations, and respond to inquiries.
• Maintain knowledge of the menu and current specials.
• Collaborate with bussers, cooks, and staff to ensure smooth service.
• Assist with other front-of-house tasks as needed to support operations.
• Provide exceptional customer service at all times.
• Keep host station, lobby, and entrance clean and organized.

Skills

Positive attitude

Excellent communication

Friendly personality

Under pressure

Customer service experience

Job description

Job Details

Job Location: Red Oak 12 - Red Oak, TX 75154

Position Type: Kitchen Staff

Education Level: None

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant - Food Service

Job Overview

The Host/Hostess plays a crucial role in creating a positive first and lasting impression for our restaurant and suites guests. This position is responsible for warmly welcoming guests, managing seating arrangements efficiently, providing initial information and assistance, and ensuring a smooth and hospitable dining experience. The Host/Hostess serves as a key point of contact, contributing directly to guest satisfaction and the overall efficiency of the front‑of‑house operations.

Hours: This job requires you to work during the evening, on weekends, and occasionally on holidays.

Key Responsibilities

• Greeting guests arriving with a welcoming and professional demeanor.
• Manage guest flow, including maintaining an accurate waiting list when necessary.
• Provide guests with menus and address initial inquiries about the restaurant or services.
• Escort guests to their preferred tables or seating areas.
• Strategically manage table rotation to ensure equitable distribution of guests among servers.
• Proactively engage with seated guests to ensure their satisfaction with the food and service.
• Respond to guest feedback and complaints with professionalism and elevate issues to management when necessary.
• Answer telephone calls promptly and courteously, take reservations accurately, and respond to inquiries.
• Maintain a thorough knowledge of the restaurant menu and any current specials.
• Collaborate effectively with bussers, cooks, and other restaurant staff to ensure seamless service.
• Assist with other front‑of‑house tasks as needed to support overall operations.
• Always provide exceptional customer service.
• Maintain a clean and organized host/hostess station and guest waiting areas.
• Perform any other duties as delegated or directed by a supervisor.

Qualifications

• Must be at least 16 years old.
• Positive attitude and excellent communication skills.
• Neat appearance and engaging, friendly personality.
• Efficient, observant, knowledgeable, and personable.
• Proven ability to work effectively under pressure in a fast‑paced environment, collaborating with various team members.
• Previous experience in a customer service role within a fast‑paced environment is highly desirable.

Essential Functions

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating and reservations efficiently, coordinating table assignments to optimize flow.
• Communicate with servers, kitchen staff, and management to ensure smooth service and guest satisfaction.
• Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
• Assist with guest inquiries, concerns, or special requests in a professional and friendly manner.
• Monitor wait times and manage guest expectations, providing accurate updates as needed.
• Work collaboratively with team members to support overall restaurant operations.
• Perform other duties as assigned to ensure excellent guest experience and smooth operations.

Physical Demands

• Ability to stand and walk for extended periods throughout the work shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle menus, reservation tools, guest items, and other objects.
• Ability to bend, stoop, kneel, crouch, or reach as needed to access storage areas, seating, or supplies.
• Ability to move, lift, stock, and transport boxes, supplies, or other items weighing up to 35 pounds safely.
• Physical stamina to remain in constant motion while coordinating and organizing guest seating, staff, and processes in a fast‑paced environment.
• Ability to work in environments with variable noise levels, lighting, and temperature conditions.