Joplin, MO - Host - Sterling's (28339)

B&B Theatres; Joplin (MO); On-site; USD 16,531 - 20,664; Part time

Job summary

B&B Theatres is looking for Kitchen Staff in Joplin, MO. In this role, you will create positive first impressions for guests and manage seating efficiently, ensuring a smooth dining experience.

The job requires evening, weekend, and holiday availability, as our theatres operate year-round. Ideal candidates will possess excellent communication skills and a positive attitude.

Qualifications

• Must be at least 16 years old.
• Neat appearance and friendly personality.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Greet and welcome guests promptly.
• Manage guest seating and reservations efficiently.
• Maintain cleanliness and organization of the host stand.

Skills

Positive attitude

Excellent communication skills

Customer service experience

Education

None

Job description

Job Details

Job Location: Joplin 7 - Joplin, MO 64804

Position Type: Kitchen Staff

Education Level: None

Travel Percentage: None

Job Shift: Any

Job Category: Restaurant - Food Service

Job Overview

As a Host/Hostess, you will create a positive first and lasting impression for our restaurant and suites guests. Your role is to warmly welcome guests, manage seating arrangements efficiently, provide initial information and assistance, and ensure a smooth and hospitable dining experience.

Hours: This job requires you to work in the evening, on weekends, and occasionally on holidays. Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.

Key Responsibilities

• Greeting guests arriving with a welcoming and professional demeanor.
• Manage guest flow, including maintaining an accurate waiting list when necessary.
• Provide guests with menus and address initial inquiries about the restaurant or services.
• Escort guests to their preferred tables or seating areas.
• Strategically manage table rotation to ensure equitable distribution of guests among servers.
• Proactively engage with seated guests to ensure their satisfaction with the food and service.
• Respond to guest feedback and complaints with professionalism and elevate issues to management when necessary.
• Answer telephone calls promptly and courteously, take reservations accurately, and respond to inquiries.
• Maintain a thorough knowledge of the restaurant menu and any current specials.
• Collaborate effectively with bussers, cooks, and other restaurant staff to ensure seamless service.
• Assist with other front‑of‑house tasks as needed to support overall operations.
• Always provide exceptional customer service.
• Maintain a clean and organized host/hostess station and guest waiting areas.
• Perform any other duties as delegated or directed by a supervisor.

Qualifications

• Must be at least 16 years old.
• Positive attitude and excellent communication skills.
• Neat appearance and engaging, friendly personality.
• Efficient, observant, knowledgeable, and personable.
• Proven ability to work effectively under pressure in a fast‑paced environment, collaborating with various team members.
• Previous experience in a customer service role within a fast‑paced environment is highly desirable.

Essential Functions

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating and reservations efficiently, coordinating table assignments to optimize flow.
• Communicate with servers, kitchen staff, and management to ensure smooth service and guest satisfaction.
• Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
• Assist with guest inquiries, concerns, or special requests in a professional and friendly manner.
• Monitor wait times and manage guest expectations, providing accurate updates as needed.
• Work collaboratively with team members to support overall restaurant operations.
• Perform other duties as assigned to ensure an excellent guest experience and smooth operations.

Physical Demands

• Ability to stand and walk for extended periods throughout the shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle menus, reservation tools, guest items, and other objects.
• Ability to bend, stoop, kneel, crouch, or reach as needed to access storage areas, seating, or supplies.
• Ability to move, lift, stock, and transport boxes, supplies, or other items weighing up to 35 pounds safely.
• Physical stamina to remain in constant motion while coordinating and organizing guest seating, staff, and processes in a fast‑paced environment.
• Ability to work in environments with variable noise levels, lighting, and temperature conditions.