Red Kettle Volunteer Coordinator

The Salvation Army North & Central Illinois Division; Roseville (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

The Salvation Army Northern Division Headquarters in Roseville, Minnesota, is seeking a Red Kettle Volunteer Services Coordinator for the October–December season. This on-site role provides administrative and customer service support, coordinating volunteer outreach and scheduling using the Golden volunteer management database, answering the Red Kettle hotline, and ensuring accurate campaign data.

40 hours per week, temporary position from October 5 to December 24.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, administrative, or office experience preferred.
• Proficiency with Microsoft Office applications and the ability to learn new software.
• Equivalent combinations of education and experience may be considered.
• Must successfully complete required background checks.
• Valid driver’s license with an acceptable MVR.

Responsibilities

• Volunteer Registration & Scheduling (55%): Coordinate volunteer registration and scheduling using the Golden volunteer management database; answer the Red Kettle hotline; assist volunteers with registration and scheduling; make outbound recruitment and reminder calls; maintain volunteer records; provide documentation as requested.
• Volunteer Support & Customer Service (25%): Serve as a primary contact for volunteers by responding to calls and emails; monitor shared mailbox; resolve scheduling and registration questions; document volunteer concerns; communicate information to Volunteer Relations staff.
• Campaign Operations & Administrative Support (20%): Support day-to-day Red Kettle Campaign operations; maintain campaign files and communications; monitor Microsoft Teams; coordinate campaign supplies; perform data entry; assist with logistics.

Skills

Customer service

Microsoft Office

Learn new software

Communication skills

Education

High school diploma or equivalent

Education/experience combination

Tools

Microsoft Office

Job description

Position Summary

The Salvation Army Northern Division Headquarters (DHQ) in Roseville, Minnesota, is committed to “Doing the Most Good” by supporting worship, housing, and service centers and addressing community needs across Minnesota and North Dakota. The Red Kettle Campaign is the organization's largest annual fundraising effort, raising nearly $7 million each year through the dedication of thousands of volunteers who serve as bell ringers throughout the holiday season.

The Red Kettle Volunteer Services Coordinator is a seasonal position that typically works from approximately October through December in support of the annual Red Kettle Campaign. This position provides administrative and customer service support to the Volunteer Relations team by coordinating volunteer outreach and scheduling, maintaining volunteer records, responding to volunteer inquiries, and supporting day-to-day campaign operations. Using the Golden volunteer management database and other technology platforms, the position helps recruit, schedule, and support volunteers while ensuring accurate campaign data and effective communication throughout the campaign season.

40 hours per week, temporary position from October 5th to December 24th

Wage range: $20.14 to $24 per hour

2445 Prior Ave North, Roseville, MN 55113

Essential Functions (Approximate Time Spent)

• Volunteer Registration & Scheduling (55%): Coordinate volunteer registration and scheduling using the Golden volunteer management database. Answer the Red Kettle hotline, assist volunteers with registration and scheduling, make outbound recruitment and reminder calls, maintain volunteer records, and provide community service documentation as requested.
• Volunteer Support & Customer Service (25%): Serve as a primary point of contact for volunteers by responding to phone calls, emails, and other inquiries. Monitor the Ring Bells shared mailbox, resolve scheduling and registration questions, document volunteer concerns, and communicate pertinent information to Volunteer Relations staff, officers, and local kettle coordinators.
• Campaign Operations & Administrative Support (20%): Support day-to-day Red Kettle Campaign operations by maintaining campaign files and communications, monitoring the Microsoft Teams channel, coordinating campaign supplies and materials, performing data entry, and assisting with campaign logistics as needed.

Education And Experience

• High school diploma or equivalent required.
• Previous customer service, administrative, or office experience preferred.
• Proficiency with Microsoft Office applications and the ability to learn new software.
• Equivalent combinations of education and experience may be considered.
• Must successfully complete required background checks.
• Valid driver’s license with an acceptable Motor Vehicle Record (MVR).

Competencies

• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency with computers and office software.
• Ability to work independently and as part of a team.
• Professionalism, dependability, and responsiveness.

Working Conditions

• Work is performed primarily in an office environment.
• This position is not eligible for a hybrid or remote work arrangement.
• Requires frequent use of computers, telephones, and other standard office equipment.
• May occasionally work additional hours and travel locally during the Red Kettle Campaign.
• May occasionally lift and carry campaign materials weighing up to 20 pounds.

Supervisory Responsibilities

• None

Driving/Travel Requirements

• Occasional local travel may be required to support Red Kettle Campaign operations, including visits to Corps locations, kettle sites, secure cash processing facilities, and other campaign-related locations.

Other Duties

• All employees recognize that The Salvation Army is a church and agree to support its mission as employees.
• This job description is not all-inclusive and is intended to outline primary responsibilities of the position. The supervisor may assign additional duties and responsibilities as needed.