Holiday Volunteer Programs Coordinator

Sean Morton Ins Agency Inc; Roseville (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

The Salvation Army Northern Division Headquarters (DHQ) in Roseville, Minnesota, is seeking a seasonal Red Kettle Volunteer Services Coordinator to support volunteer outreach, scheduling, and day-to-day campaign operations during the Red Kettle Campaign. The role involves coordinating volunteer registrations, handling inquiries, and maintaining records using the Golden database.

Requires strong communication, organization, and computer skills; background checks and a valid driver's license are

Qualifications

• High school diploma or equivalent required.
• Previous volunteer coordination or customer service experience preferred.
• Proficiency with Microsoft Office applications and the ability to learn new software.
• Equivalent combinations of education and experience may be considered.
• Must successfully complete required background checks.
• Valid driver’s license with an acceptable MVR.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency with computers and office software.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate volunteer registration and scheduling using the Golden volunteer management database.
• Answer the Red Kettle hotline, assist volunteers with registration and scheduling, make outbound recruitment and reminder calls, maintain volunteer records, and provide community service documentation as requested.
• Serve as a primary point of contact for volunteers by responding to phone calls, emails, and other inquiries.
• Monitor the Ring Bells shared mailbox, resolve scheduling and registration questions, document volunteer concerns, and communicate pertinent information to Volunteer Relations staff, officers, and local kettle coordinators.
• Support day-to-day Red Kettle Campaign operations by maintaining campaign files and communications, monitoring the Microsoft Teams channel, coordinating campaign supplies and materials, performing data entry, and assisting with campaign logistics as needed.

Skills

Customer service

Administrative support

Communication skills

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Tools

Golden volunteer management database

Microsoft Office

Job description

The Salvation Army Northern Division Headquarters (DHQ) in Roseville, Minnesota, is seeking a seasonal Red Kettle Volunteer Services Coordinator to support volunteer outreach, scheduling, and day-to-day campaign operations during the Red Kettle Campaign. The role involves coordinating volunteer registrations, handling inquiries, and maintaining records using the Golden database.

Requires strong communication, organization, and computer skills; background checks and a valid driver's license are