Recruitment & Enrollment Coordinator

University Of Michigan; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Gerald R. Ford School of Public Policy at the University of Michigan seeks a Recruitment & Enrollment Coordinator for its Online Master of Public Affairs program.

This hybrid role leads recruitment, enrollment, and admissions operations for a high-quality online program with two in-person residency weekends in Ann Arbor. The role concentrates on prospective/admitted student interaction, data-driven recruitment strategies, and coordination with program staff to support onboarding,

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years in graduate admissions, recruitment, enrollment management, or student affairs.
• Ability to build collaborative relationships across teams and departments.
• Experience using CRM platforms to manage admissions activities.
• Experience interpreting admissions policies and FERPA requirements.
• Experience analyzing recruitment or enrollment data to support decisions.
• Ability to independently manage multiple priorities and improve processes.

Responsibilities

• Serve as the primary contact for prospective and admitted students throughout recruitment, enrollment, and admissions.
• Advise prospective students through appointments, webinars, events, and other recruitment activities.
• Coordinate admissions operations, applicant communications, and application review.
• Plan and support recruitment, admissions, and yield events.
• Manage admissions records, workflows, and communications in Salesforce and related CRM platforms.
• Analyze recruitment and enrollment data to improve recruitment and yield strategies.
• Collaborate with the Program Manager to plan two in-person residency weekends in Ann Arbor each academic year.

Skills

Collaboration

Stakeholder engagement

Data analysis

Prioritization

FERPA familiarity

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Summary

The Gerald R. Ford School of Public Policy is seeking a Recruitment & Enrollment Coordinator for its Online Master of Public Affairs program. This graduate program is designed for working professionals and delivered in a hybrid format that combines online coursework with two in-person residency weekends in Ann Arbor. The Recruitment & Enrollment Coordinator serves as the primary point of contact for prospective and admitted students, leading recruitment, enrollment, and admissions operations while helping grow a high-quality online graduate program.

The Ford School is one of the nation's foremost policy schools, housed at one of the world's great public universities. We are a community dedicated to the public good. We inspire and prepare leaders grounded in service, conduct transformational research, and collaborate on evidence-based policymaking to take on our communities' and our world's most pressing challenges. To learn more about the Ford School, read About Us .

Responsibilities*

Recruitment & Enrollment Management (60%)

• Serve as the primary contact for prospective and admitted students throughout the recruitment, admissions, and enrollment process
• Advise prospective students through appointments, webinars, events, and other recruitment activities
• Coordinate admissions operations, applicant communications, and application review
• Plan and support recruitment, admissions, and yield events
• Manage admissions records, workflows, and communications in Salesforce and related CRM platforms
• Analyze recruitment and enrollment data to improve recruitment and yield strategies

Recruitment Strategy & Communications (20%)

• Partner with internal stakeholders to develop and implement recruitment communications and marketing strategies
• Maintain recruitment materials, admissions webpages, email communications, and digital recruitment content
• Develop and manage prospective student communication campaigns through Salesforce Marketing Cloud
• Develop recruitment strategies that broaden the program's reach and attract a talented applicant pool from a wide range of backgrounds and experiences

Program Support (20%)

• Collaborate with the Program Manager and Student Engagement Advisor to coordinate onboarding and orientation for newly admitted students
• Support scholarship review, admissions-related financial aid coordination, and yield initiatives
• Partner with the Program Manager to evaluate and improve recruitment, admissions, and enrollment processes
• Partner with the program team to plan and support a minimum of two in-person residency weekends in Ann Arbor each academic year, including occasional evening and weekend responsibilities
• Assist with program events and other strategic initiatives as needed.

Required Qualifications*

• Bachelor's degree or an equivalent combination of education and experience
• Two or more years of experience in graduate admissions, recruitment, enrollment management, or student affairs
• Demonstrated ability to build collaborative relationships and work effectively with colleagues across teams and departments
• Experience using CRM platforms (e.g., Salesforce) to manage recruitment and admissions activities
• Experience interpreting and applying admissions policies, procedures, and FERPA requirements
• Experience analyzing recruitment or enrollment data to support decision-making
• Demonstrated ability to independently manage multiple priorities, exercise sound judgment, and improve recruitment processes

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Paid parental leave

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

This position follows a standard Monday-Friday schedule with occasional evening and weekend work to support recruitment activities and two annual residency weekends.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.