Recruiter

ServiceNet; Northampton (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition assistance

Opportunity for advancement

Job summary

ServiceNet in Northampton, MA is seeking a Recruiter to deliver full-cycle recruitment support across centralized and non-centralized hiring processes. You will balance high-volume staffing with specialized programs, ensuring timely communication and a positive candidate experience.

The role requires an associate degree and at least two years of full-cycle recruiting, with strong sourcing, interviewing, and ATS proficiency.

Qualifications

• Associates’ degree required;Bachelor’s degree preferred or equivalent experience.
• 2+ years full-cycle recruiting experience.
• Strong communication, sourcing, and relationship-building skills.
• Experience with behavioral or competency-based interviewing recommended.
• Proficiency with ATS systems and documentation standards.

Responsibilities

• Manage full-cycle recruitment for centralized and decentralized processes.
• Conduct structured phone screenings and interviews using approved tools and scorecards.
• Guide candidates through all stages with timely communication and a positive experience.
• Collaborate with program partners and hiring managers to clarify requirements and timelines.
• Develop sourcing strategies for diverse roles and maintain talent pools.
• Document recruitment activities accurately in the ATS.

Skills

Communication skills

Sourcing

Relationship-building

Education

Associates’ degree in HR, Social Work, Healthcare Administration, Business, or related field

Tools

ATS systems

Job description

Position Summary

The Recruiter provides full-cycle recruitment support across both the Centralized and Non-Centralized Hiring Processes, ensuring programs receive consistent, high-quality recruitment partnership regardless of their hiring needs. This role flexes between high-volume, structured centralized hiring and more specialized or program-specific decentralized recruitment efforts.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Recruiter

Department: Talent

Full-Time

Locations: Northampton, MA

Schedule: M-F, 9a-5p

Starting Pay: $24-28/hour

Key Responsibilities

Full-Cycle Recruitment Across Both Hiring Processes

• Manage recruitment for roles assigned through either the Centralized or Non-Centralized Hiring Process.
• Conduct structured phone screenings and interviews using established tools and scorecards when applicable.
• Guide candidates through all stages of the recruitment process, ensuring timely communication and a positive experience.
• Adjust recruitment strategies based on role complexity, volume, and program needs.

Program Partnership & Hiring Manager Collaboration

• Serve as a consistent recruitment partner to assigned programs, providing continuity and expertise.
• Conduct intake conversations to clarify job requirements, competencies, workflow expectations, and timelines.
• Provide regular updates on candidate pipelines, search progress, and hiring timelines.
• Offer recommendations on candidate selection, structured interview practices, and process improvements.

Candidate Sourcing & Pipeline Development

• Develop sourcing strategies for specialty, administrative, clinical, and hard-to-fill roles.
• Leverage job boards, professional networks, passive sourcing, and targeted outreach campaigns.
• Maintain ongoing talent pools for recurring or high-volume roles.

Collaboration & Mentorship Model

• Collaborate closely with the Senior Recruiter to ensure consistent hiring workflows and documentation standards.
• Support TA Specialists by modeling effective screening, communication, and ATS documentation practices.
• Coordinate with the TA Administrative Coordinator on reference checks and pre-offer components.

Documentation, Compliance & Workflow Execution

• Document all recruitment activities and candidate interactions in the ATS accurately and promptly.
• Ensure workflow steps — centralized or decentralized — are completed consistently and according to TA standards.
• Recommend workflow enhancements and participate in process improvement initiatives as assigned.

Training and Qualifications

• Associates’ degree in HR, Social Work, Healthcare Administration, Business, or related field required, Bachelor’s degree preferred—or equivalent experience.
• 2+ years full-cycle recruitment experience, preferably including clinical/professional roles.
• Strong communication, sourcing, and relationship-building skills.
• Experience with behavioral or competency-based interviewing preferred.
• Proficiency with ATS systems.
• Adaptable, relationship-driven, organized, and comfortable managing a dynamic portfolio of searches.
• Valid driver’s license and ability to travel throughout Western MA.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status