Recreation Specialist - Riparian Preserve LTA

Gilbert; Gilbert (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Team Gilbert seeks a Recreation Specialist to support educational activities at the Riparian Preserve. Responsibilities include planning programs, customer service, and overseeing field trip instructors. Candidates should have relevant education and supervisory experience, with strong skills in communication and conflict resolution.

Qualifications

• Minimum of two years of customer service experience.
• Two years of supervisory experience in a recreation setting.
• Knowledge of recreation program planning and implementation.

Responsibilities

• Support the Naturalist by planning and delivering educational programs.
• Manage customer service inquiries and field trip reservations.
• Serve as manager on duty in the absence of the Naturalist.

Skills

Customer service

Communication

Conflict resolution

Time management

Interpersonal skills

Education

Associates Degree in biology or related field

Tools

Microsoft Office Suite

Job description

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position ofRecreation Specialist at the Riparian Preserve. The Recreation Specialist reports to the Naturalist at the Riparian Preserve at Water Ranch. The primary function of this position is to support the Naturalist in delivering educational programs. This includes the planning, preparation and delivery of nature-based activities, interpretive programs, field trips, camps and events.

Additional responsibilities will include:

• Provide customer service by fielding inquiries and resolving conflicts via phone, email, and in person

• Process program registrations and manage field trip reservations

• Schedule, train, and coordinate staffing for field trip instructors

• Support marketing and outreach efforts to promote educational programs and engage the community

• Serve as the manager on duty in the absence of the Naturalist, enforcing policies and responding to emergencies and patron concerns.

• Interact with park visitors by answering questions and sharing information that encourages curiosity, appreciate, and respect for nature.

• This position will be required to work Saturdays on a seasonal basis.

This position is a Limited Term Agreement (LTA) and is only funded through 6/30/26.You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

Minimum Qualifications:

• Associates Degree in biology, or a related field or equivalent experience.
• Two years of customer service experience.
• Two years of supervisory experience, including program oversight in a recreation setting.
• Knowledge of planning, implementing, maintaining, and evaluating recreation classes, programs, and events.
• Knowledge of general biology, ecology, ornithology and botany.
• Skill in Microsoft Office Suite.
• Skill in management and conflict resolution and emergency response.
• Skill in customer service, communication, and interpersonal skills.

Gilbert’s Mission: Anticipate. Create. Help People
Our Values: DRIVEN, KIND, BOLD, HUMBLE
Awards: We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play. Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.