Recreation Services Coordinator

Town of Avon

Vail (CO)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Retirement match 11%

Health insurance

Vision insurance

Dental insurance

EAP: 12 free counseling/therapy per yr

Life insurance

Long-Term Disability

Recreation Center pass

Paid vacation

Sick days

11 holidays

Tuition Reimbursement

Parental Leave

Childcare priority

Sabbatical after 5 years

Job summary

The Town of Avon, Colorado, is seeking a Rec Services Coordinator to support front desk operations and facility management at the Avon Recreation Center. You will help with guest services, registrations, and daily financial transactions while ensuring a welcoming and safe space for patrons.

Qualifications include a Bachelor’s in Recreation or related field, strong customer service, and proficiency with Microsoft Office. Spanish skills are a plus.

Qualifications

Customer service and front desk experience preferred.
Ability to manage financial transactions and registrations.
Familiarity with recreation center operations and programs.
Knowledge of how to use basic office software (Word, Excel, Outlook).
Spanish language skills are preferred.

Responsibilities

Greet and assist visitors at Avon Recreation Center front desk.
Process memberships, passes, registrations and payments.
Support program and activity registrations and special events.
Maintain cleanliness and safety of reception and fitness areas.
Collaborate with Recreation Services team to ensure excellent guest experience.

Skills

Customer service

Communication

Cash handling

Microsoft Office

Teamwork

Bilingual Spanish preferred

Education

Bachelor’s Degree in Recreation/Physical Education or related field

Tools

SmartRec

POS terminals

Job description

Come Join the Town of Avon Team!

Nestled in the heart of the Rocky Mountains, Avon, Colorado, is more than a destination – it’s a place to call home. Here, visitors and residents alike enjoy living, working, and playing in a breathtaking outdoor setting.

The Town of Avon, Colorado, is accepting applications for a Recreation Services Coordinator. The Recreation Services Coordinator supports the operations of the Avon Recreation Center related to front desk operations and facility management of reception and fitness areas. This position ensures Guest Services Attendants perform daily operational functions of the Recreation Center which include customer service and relations, pass and daily admissions sales, retail sales, program and activity registrations, and other related financial transactions for customers. In addition, the coordinator supports oversight of the facility, specifically the reception and fitness areas ensuring professional, functional and safety aligned spaces are presented for patrons. The position performs numerous administrative functions for the Recreation Department addressing operational, program, facility and service needs. The coordinator position collaborates with the Recreation Services team to provide excellent customer service, provide a welcoming experience and ensure a safe facility that is properly prepared for all guests and community members.

Why Work for the Town of Avon?

We offer an amazing work environment, supportive leadership, and outstanding benefits.

Retirement employer match of 11%

Amazing Health, Rx, Vision, and Dental insurance

EAP:12 free counseling/therapy sessions per year

Employer paid Life insurance & Long-Term Disability

Avon Recreation Center pass – For your family too!

Paid vacation, personal days, sick days, and 11 holidays!

Spanish Language Initiative

Tuition Reimbursement (after 12 months of employment)

Paid Parental Leave (after 6 months of employment)

Childcare Priority

Paid Sabbatical Leave (after 5 years of employment)

Town of Avon Culture and Values

Our Team Operates On Five Core Values

Public Service: We are committed to an effective, community-focused organization that passionately engages and serves our residents, property owners, businesses, and guests.

Openness: We are open, transparent, complete, objective and respectful of opposing views with all Town officials and with the public in our decisions and actions.

Leadership: We perform our work with commitment, passion, collaboration, fairness, honesty and courage to elevate our performance, the performance of our co-workers, and the character of our community.

Integrity: We are professional, ethical, responsible and accountable in our decisions and actions.

Stewardship: We are custodians and stewards of the Town’s financial, physical, environmental and natural resources on behalf of current and future generations.

Essential Functions

Customer Service and Front Desk Operations

1.1. Ensures visitors to the Avon Recreation Center are greeted and served in a positive, professional manner and receive accurate information about programs, memberships, and facilities.

1.2. Ensure the front desk and fitness areas remain clean, safe, and welcoming for staff and patrons.

1.3. Recommends and implements front desk policies and procedures.

1.4. Participates in the recruitment, hiring, and training of Guest Services I and II staff members.

1.5. Supports addressing technology issues related to phones and recreation software; works closely with IT staff.

Financial Responsibilities

2.1. Assists with account reconciliation, refunds, transfers, and reporting in SmartRec software.

2.2. Collects fees, processes passes, and registers participants for classes, programs, leagues, and special events.

2.3. Identifies issues and assists with implementing solutions in SmartRec software.

2.4. Processes, calculates, and balances daily revenues and cash drawers within established standards.

2.5. Prepares daily sales for bank deposits and ensures proper security procedures are followed for handling deposits, daily reports, sales records, and registrations submitted to the Finance Department.

Programs, Promotions, And Community Support

3.1. Assists with the development, publication, and distribution of Avon Recreation Center brochures and advertisements.

3.2. Assists with management of the Nottingham Lake Ice Rink point-of-sale and concession operations in Harry A. Nottingham Park.

3.3. Assists with management of Recreation Department programs in Town parks and open space.

3.4. Attends Town special events to represent and promote Recreation Department programs and services.

Safety And Facility Support

4.1. Ensures patron safety within the facility and assists during emergency situations.

4.2. Requests and orders approved supplies and equipment for front desk and fitness operations and ensures proper maintenance of those resources.

Qualifications

Knowledge about recreation facility operations and programs.

Knowledge about recreation center administrative rules, policies, standards, and mission statements.

Knowledge about recreation center safety requirements and procedures needed to maintain a safe working environment.

Knowledge about how to provide exceptional customer service that align with department standards and procedures and center on public interactions in a professional and courteous manner.

Ability to follow written and verbal instructions and to communicate effectively, both verbally and in writing.

Ability to communicate effectively in English, both verbally and in writing; Spanish language skills are preferred.

Ability to handle financial transactions, including the SmartRec software functions for refunds, account reconciliations, activity transfers, and household credits; knowledge of POS terminals/

Knowledge of Microsoft Office, including Word, Teams, Excel, and Outlook, and ability to operate basic office equipment such as a computer, copier, and telephone.

Ability to lead and collaborate with employees in a courteous, positive and professional manner consistent with established policies and procedures.

Ability to work under pressure in a fast-paced environment while maintaining attention to detail.

Ability to work a schedule that typically includes mid-day to late-evening shifts and may also include early mornings, weekends, and holidays.

Ability to obtain CPR/AED/First Aid certification within 30 days of hire.

EDUCATION AND EXPERIENCE

A Bachelor’s Degree in Recreation, Physical Education or related field is preferred with extensive experience in customer service and two (2) years of progressive relatable job experience or any equivalent combination of training and experience that provides evidence of the reqiured knowledge, skills and abiltities.

Special Requirements