Recreation Leader I (Part-time)

City of Rowlett; Rowlett (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

The City of Rowlett is seeking a front desk clerk to assist Community Centre patrons and manage daily operations at the front desk. You will greet visitors, answer the phone, take reservations, and handle payments using RecTrac software.

Responsibilities include preparing attendance reports, supporting special events, and maintaining supplies. The role requires day, evening, or weekend hours and prior public contact experience is preferred.

Qualifications

• High school diploma or GED completed.
• Six months of public contact experience required.
• Ability to communicate effectively with the general public and city staff.
• Ability to use a computer and keep basic records.

Responsibilities

• Greet the public and provide information at the front desk.
• Handle reservations, registrations, and payments using RecTrac.
• Process transactions, sell memberships, and maintain receipts.
• Assist with events, monitor facilities, and respond to inquiries and complaints.
• Perform clerical tasks and ensure safety in the front lobby.

Skills

Customer service

Communication skills

Computer literacy

Cash handling

Education

High school diploma or GED

Tools

RecTrac software

Job description

Hourly Rate: $12.50

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required

Under direct supervision of the Community Centre Supervisor, works the front desk to provide assistance to Community Centre patrons. Assists with special events; performs related duties as assigned. The nature of the work will require day, evening and/or weekend hours as required. Responsible for greeting the public; answers the telephone and provides information; distributes and collects athletic equipment; takes facility reservations and maintains a schedule log. Prepares and maintains attendance reports on a daily, weekly, and monthly basis for classes, meetings, and drop-in facility use on a computerized system. Investigates and resolves citizen complaints concerning classes, instructors, or the facility. Ensures policies and procedures are followed at all times; handles emergencies if they develop. May set up athletic, audio/video equipment and tables/chairs; performs custodial tasks; reports larger maintenance problems. Monitors grounds and facilities to insure proper usage is maintained. Inputs and retrieves computer data; assures adequacy of desk supplies and equipment inventory; collects monies; prepares receipts and cash reports. Registers citizens using RecTrac software ensuring necessary paperwork is completed and filed, entering information into a computer system and accepting payments. Processes transactions using RecTrac Software including POS transactions, selling memberships, reserving facilities, registering patrons for programs and special events. Provides various administrative services by ensuring safety in front lobby, assisting with various marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.

May be required to work nights, weekends or special events as needed by the department. High School or GED preferred. Six months public contact experience required.

Ability to communicate with general public and city staff. Ability to use a computer. Some knowledge of record keeping and general office procedures. Ability to maintain customer focus in difficult situations. Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Primarily works in an air-conditioned environment. Walking, standing, reaching is part of the physical demands of this position. Ability to carry 25 pounds.