Recreation Fee Technician

U.S. Department of the Interior; Utah; On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Department of the Interior's National Park Service at Dinosaur National Monument seeks a Recreation Fee Technician to manage entrance fees and support fee systems.

The role involves cash handling, operating POS systems, and assisting with reservation platforms. You will train staff and collaborate on new fee procedures to ensure accurate collections and reporting.

Qualifications

• Money handling and financial transactions knowledge.
• Customer service and interpersonal skills.
• Technical competence and computer aptitude.
• Ability to pass USA Hire assessment if required.

Responsibilities

• Acts as a front-line, uniformed representative answering visitor questions and explaining recreational opportunities.
• Operates cash registers/POS to conduct financial transactions including entrance receipts and permits.
• Tests and supports Recreation.gov and other reservation systems; processes refunds as needed.
• Provides training to staff and partners on fee processes, systems, and software.

Job description

Summary

You will serve as a Recreation Fee Technician with National Park Service. This position is located in the Interpretation, Education, and Visitor Services Division section of Dinosaur National Monument. GS-06 Salary: $45,409 (Step 01) to $59,031 (Step 10). GS-07 Salary: $50,460 (Step 01) to $65,599 (Step 10). First time hires to the Federal government normally start at the step 1 rate.

Major Duties

Some of the major duties you will perform include but are not limited to the following: Serves as a front‑line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated services, campground availability, hiking trails, etc. Performs assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds. Operates an electronic cash register, computer, or Point of Sale (POS) system to conduct financial transactions to include performing opening and closing functions and issuing entrance receipts, tour tickets, permits, etc. Reviews and verifies the accuracy of operating manuals and/or standard operating procedures for the implementation of new and existing system designs and/or modifications. Provides assistance to the fee supervisor and/or higher‑level fee managers in the implementation of new fee systems and procedures at the local level. Provides informal and formal training and education to employees, partners, volunteers, interns, cooperating association representatives, etc. regarding automated and non‑automated fee processes, systems, software programs, tools, etc. Tests reservation system functionality in automated reservation systems such as Recreation.gov and report findings as appropriate to include approving or denying formal refund requests submitted by the public in the system. Serves as a technical authority for the resolution of especially difficult or sensitive problems associated with the collection, remittance, and deposit of fee revenue and donations. Duties will be developmental in nature when filled below the full performance level. Physical Demands/Work Environment: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties. This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.

Education

This position does not allow substituting education for experience.

Requirements

Must be a U.S. Citizen or National. Appointment subject to background investigation and favorable adjudication. Males born after 12-31-59 must be registered for Selective Service. Direct Deposit participation required. Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/. Must possess and maintain a valid driver's license throughout employment. You may be required to work on‑call, evenings, weekends, holidays, overtime and shift work. You may be required to travel overnight away from home up to 1 night per month. You must obtain a government charge card for travel purposes. You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided. You are required to complete training, obtain and maintain a government credit card with travel and purchase authority Probationary Period: As a condition of employment for accepting this position, you may be required to serve a 1‑year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. *Additional Requirements located under qualifications*

Evaluations

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages. Only the document submitted as the \"Resume\" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Money Handling Manages Resources Customer Service Interpersonal Skills Technology Application Technical Competence Flexibility Integrity/Honesty Teamwork Arithmetic Mathematical Reasoning Reasoning Self‑Management In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required. All qualified non‑competitive applicants and all qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position. Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP). To be considered under CTAP, you must be well‑qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Other Information

Additional vacancies may be filled using this job announcement. EXPLORE Act Veteran Hiring Pilot Program The Department of the Interior has created a two‑year Veteran Hiring Pilot as established by the Expanding Public Lands Outdoor Recreation Experiences (EXPLORE) Act that aims to expand employment opportunities for Veterans (and eligible transitioning Service Members). This position has been identified as EXPLORE Act Veteran Hiring Pilot eligible. The pilot supports DOI's conservation and resource management mission by connecting qualified Veterans with career opportunities across the Department. To learn more, visit https://www.doi.gov/veterans/explore-act. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable‑Accommodation‑Information) All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.