Recreation Attendant I - Climbing Tower

Aspen, CO; Aspen (CO); On-site; USD 24,000 - 29,000; Part time

Job summary

The City of Aspen is hiring an intermittent Recreation Attendant - Climbing Tower to supervise and assist within the climbing area at the Aspen Recreation Center. You will monitor activities, instruct safe use of equipment, and help guests with harnesses and belaying while delivering excellent service.

Even though hours vary, the role supports a safe environment and responsive assistance for patrons of all skill levels. Criminal background check is required.

Qualifications

• High school diploma or equivalent; must be at least 15 years old at time of hiring.
• No prior experience required; customer service or public-facing experience preferred.
• CPR/First Aid certification preferred but not required and paid training provided if not already certified.

Responsibilities

• Monitor climbing wall activities and patrons in the climbing area.
• Provide instruction on safe and proper use of the climbing wall and equipment.
• Assist patrons with harness fitting and belaying as needed.
• Provide friendly, professional customer service and assist participants of varying skill levels.

Skills

Customer service

Safety awareness

Communication

Teamwork

Education

High school diploma or equivalent

Job description

The City of Aspen is hiring the following Recreation position (intermittent):

Job Title: Recreation Attendant - Climbing Tower

Department: Recreation

Classification: Non-Exempt, Intermittent (less than 29 hours per week)

Pay Range (Depending on Experience): $17.32/ hourly - $20.79/hourly

Position Summary: Supports the safe operation of the Aspen Recreation Center climbing wall. This position monitors climbing activities, provides instruction on the safe and proper use of the climbing wall and equipment, assists patrons with harnesses and belaying, and provides customer service to participants of varying skill levels.

Supervision Exercised and Received: Position works under the general supervision of the Aquatics Supervisor.

Essential Job Functions

Climbing Tower Operations & Patron Support

• Monitors climbing wall activities and patrons using the climbing area.
• Provides instruction on the safe and proper use of the climbing wall and related equipment.
• Assists patrons with properly fitting and using climbing harnesses.
• Provides belaying assistance and instruction as needed.
• Assists patrons with questions and provides friendly, professional customer service.
• Supports participants of varying climbing experience and ability levels.

Safety & Facility Operations

• Monitors the climbing area to promote compliance with established safety practices and procedures.
• Ensures climbing equipment is used appropriately and reports safety concerns or equipment issues to appropriate staff.
• Follows established safety policies, procedures, and regulations.
• Identifies and reports safety concerns and assists with incident or accident documentation as needed.
• Understands and follows Emergency Action Plan (EAP) procedures and responds appropriately during incidents.
• Helps maintain a clean and orderly climbing area.
• May support general maintenance and upkeep of the climbing area as assigned.
• Reports equipment issues promptly.

Program & Operational Support

• Supports climbing programs, activities, and facility operations as assigned.
• Assists recreation staff with program preparation, equipment needs, and climbing-related activities.
• Assists with organizing and maintaining climbing equipment and supplies.
• Performs other related duties and special projects on an as-needed basis.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

Core Competencies

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Demonstrates flexibility and a willingness to learn new programs, procedures, equipment, technologies, and methods to support recreation services and climbing operations.
• Communication: Ability to communicate clearly and effectively, using verbal communication and active listening skills to engage with patrons, team members, and emergency personnel of all ages and backgrounds.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Policies & Regulations: Knowledge of Recreation Department policies and procedures related to climbing wall operations, patron safety, and safe use of climbing equipment.
• Safety & Emergency Response: Recognizes and responds appropriately to safety concerns, incidents, and emergencies. Understands and follows established Emergency Action Plan (EAP) procedures and other emergency response protocols.
• Customer Service: Ability to provide information and assistance to patrons, communicate climbing wall rules and procedures, and respond to patron questions or concerns in a professional and courteous manner.

Minimum Requirements

Education/ Age Requirement: Minimum education requirement expected is a high school diploma or equivalent. Must be at least fifteen (15) years of age at the time of hiring.

Experience

No prior experience required. Previous experience in customer service, recreation, or another public-facing environment is preferred.

Licenses & Certifications

• A valid driver’s license is not required for this position. If driving is required as part of assigned duties, a valid Colorado driver’s license must be obtained within 30 days of hire.
• Current CPR/First Aid certification is preferred but not required. Paid training will be provided at no cost to candidates who are not already certified.

Technical Knowledge

Demonstrates the ability to use basic computer applications, including Microsoft Word, Excel, and Email.

Preferred Candidate

• Some experience in customer service or other public-facing roles within a team environment.
• Current CPR-First Aid Certification

NOTE

This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours

• Intermittent (less than 29 hours per week), hours vary depending on facility needs, weekday versus weekend operational hours, scheduled programs, and staff availability.
• Evenings/Weekends: May be required, including coverage for special events, swim meets, or rentals outside standard operating hours.

Work Environment

Indoors: Work is primarily performed in and around recreation facilities, including the Aspen Recreation Center, Red Brick Recreation Center, and other City recreation facilities.

Exposure to varying levels of noise, frequent interaction with the public, and a fast-paced environment. Work may involve standing, walking, and moving throughout the facility for extended periods.

Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas.

Physical Requirements

• Balancing: Maintaining body equilibrium while moving throughout the climbing area and performing assigned duties.
• Bending: Bending to assist patrons with climbing equipment, access equipment or supplies, and perform cleaning and organizational tasks.
• Climbing: Ascending or descending the climbing wall, stairs, ladders, or other facility equipment as needed to perform assigned duties.
• Carrying: Transporting or moving equipment or supplies up to 20 lbs. unassisted.
• Eye/Hand/Foot Coordination: Using hands, eyes, and feet together to handle climbing equipment, assist patrons, and perform climbing-related duties.
• Gripping/Grasping: Applying pressure with fingers and palms to handle climbing equipment, ropes, harnesses, and other materials.
• Handling: Seizing, holding, moving, and organizing climbing equipment, supplies, and other materials.
• Hearing: Detecting and comprehending sounds such as patron requests, phones, alarms, announcements, and emergency signals.
• Lifting: May be required to lift climbing equipment or supplies, typically up to 20 lbs., with occasional heavier lifting as needed for facility operations.
• Reaching: Extending arms to assist patrons, handle climbing equipment, access supplies, and maintain the climbing area.
• Repetitive Motions: Performing repetitive hand and arm movements while handling climbing equipment, harnesses, and other equipment.
• Sitting: Sitting for periods of time while monitoring activities or performing other assigned duties.
• Standing: Standing for extended periods while assisting patrons, monitoring climbing activities, and supporting climbing wall operations.
• Stooping: Bending down to access equipment or supplies, assist patrons, and maintain the climbing area.
• Talking: Clearly communicating with patrons, coworkers, and supervisors; answering questions; providing information; and responding appropriately during routine and emergency situations.
• Visual Acuity: Maintaining sufficient visual acuity to monitor climbing activities, observe patrons and equipment, identify potential hazards, and respond to safety concerns.
• Walking: Moving throughout the facility to assist patrons, monitor facility areas, respond to operational needs, and perform recreation, guest service, and facility support duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

The City of Aspen is an Equal Opportunity Employer