RECREATION ASSISTANT - SENIOR CENTER (PART TIME - NO TMRS)

City of Allen; Allen (TX); On-site; USD 22,000 - 27,000; Part time

Job summary

The City of Allen is seeking a part-time Senior Recreation Center attendant to provide customer service, transport seniors, and manage registrations at the Senior Recreation Center. You will handle class registrations, POS transactions, and assist with facility setup and daily operations.

Responsibilities include greeting members, answering questions, processing payments, and using recreation software (ACTIVE Net) for memberships.

Qualifications

• High School diploma or equivalent.
• Customer service experience, especially with seniors, is preferred.

Responsibilities

• Transport senior citizens to and from the Senior Center.
• Set up and break down activity rooms for weekly events.
• Provide customer service, greet members, answer questions, and process registrations and payments.
• Register citizens for classes and memberships using recreation software.
• Assist in opening/closing duties and maintain the facility.

Skills

Customer service

Seniors support

Cash handling

Education

High School diploma or equivalent

Tools

ACTIVE Net

POS software

Job description

HIRING RANGE: $16.2209 - $19.8713 HOURLY

FULL COMPENSATION RANGE: $16.2209 - $23.5217 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED.

Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play.

Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.”

At the City of Allen, our employees bring the PRIDE values to life:

• People First – Prioritizing others
• Respect –Treating everyone with courtesy and dignity
• Integrity – Serving with honesty and trust
• Deliver –Following through and exceeding expectations
• Excel – Driving innovation and continuous improvement

We do Work that MATTERS!Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov.

The purpose of this position is to facilitate the provision of recreational activities for City of Allen and surrounding area residents. This is accomplished by providing numerous forms of customer service at the Senior Recreation Center. Other duties may include registering citizens for classes, activities, processing POS transactions, registering citizens for membership, assisting in opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position does not provide direction to other employees.

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Primarily responsible for the transportation of senior citizens to and from the Senior Center. This includes assisting seniors on and off motor vehicle transportation as well as lifting equipment (e.g. walkers, wheelchairs, etc.) on to and off of the motor vehicle transportation.
• Responsible for setting up and breaking down activity rooms for weekly events which includes setting up and moving tables, lifting chairs from stacks and moving chairs throughout the room.
• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities inside facility and on outings and by answering member questions and concerns. Assists with meal preparation and clean-up.
• Registers citizens for classes, activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
• Processes POS transactions by operatingACTIVE Software, entering and recording sales transactions and taking payments.
• Registers citizens for membership by operatingACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.
• Assists in opening and closing facilities duties, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
• Provides administrative services by ensuring safety, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience

Customer service and experience working with seniors is preferred.

Conditions of Employment

• Safe driving record and Valid Texas Driver’s License
• Clear criminal background check and pre-employment drug screen
• Food Handlers Certification or ability to obtain within ninety (90) days of employment.
• CPR/First Aid Certification or ability to obtain within ninety (90) days of employment.

Hours/Work Schedule

• Approximately twelve (12) - fifteen (15) hours per week, Tuesday & Thursday 3-7:30pm with 1 -2 additional shifts Monday, Wednesday, or Friday.
• Schedule may be modified if department needs arise.

Overall Physical Strength Demands

• Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly. This position requires standing and walking for extended periods of time.

Knowledge Of:

• Basic recreation facility operations and senior-focused programs
• Customer service standards in a public-facing environment
• Safe lifting and mobility assistance techniques for seniors and medical equipment
• Event setup and breakdown procedures
• Membership registration and point-of-sale systems (e.g., ACTIVE Net)
• Cash handling and daily reconciliation procedures
• General safety practices and emergency response protocols
• City of Allen’s PRIDE values and mission-driven service

Skilled In:

• Assisting seniors with transportation and mobility needs
• Delivering courteous, patient, and helpful customer service
• Registering participants and processing payments using recreation software
• Communicating clearly with seniors, staff, and the public
• Setting up and taking down event spaces safely and efficiently
• Handling cash and POS transactions accurately
• Supporting meal preparation and clean-up for group activities
• Performing basic administrative and clerical tasks
• Managing multiple responsibilities in a team environment
• Maintaining a clean, safe, and welcoming facility

This job description does not constitute an employment agreement between the City of Allen and employee and may be revised by the employer as needed.

The City of Allen is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, religion, age, disability, genetic information, or military status in employment or in the provision of services.

The City of Allen participates in the federal e-Verify program to confirm the employment eligibility of all new hires. All applicants must be legally authorized to work in the United States.