RECREATION ASSISTANT (GOLF OPERATIONS)

Joint Region Marianas Fleet and Family Readiness (FFR); Santa Rita (GU); On-site; USD 28,000 - 36,000; Full time

Job summary

Joint Region Marianas Quality of Life Programs at Andersen Air Force Base, Guam, seeks a golf operations assistant to support daily golf operations, pro shop, and events.

You will handle tee times, cart rentals, customer check-in/out, and provide information on services, fees, and safety procedures. Strong customer service, cash handling, and POS skills are required; some evening/weekend shifts may apply. Training on DoD policies is provided, and occasional stand-by duties may be required.

Qualifications

• Knowledge of basic golf operations and recreation support functions.
• Knowledge of customer service principles and practices.
• Knowledge of basic cash handling, resale inventory, and recordkeeping procedures.
• Knowledge of general office procedures and use of office equipment.
• Skill in the use of POS systems and basic computer applications such as word processing, spreadsheets, email, and internet-based systems.
• Ability to follow written and oral instructions and apply established procedures.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to work independently on routine assignments and as a member of a team.

Responsibilities

• Greet patrons, verify eligibility, provide information on golf services and fees.
• Manage tee-time check-in/check-out and coordinate cart rentals.
• Support pro shop operations and run golf-related events and tournaments.
• Process payments using POS systems for sales, rentals, and services.
• Open/close the golf shop; assist with inventory and housekeeping.
• Assist with base-wide or special events and ensure safety compliance.

Skills

Customer service

Communication

Teamwork

Independent work

Cash handling

Tools

POS systems

Word processing

Spreadsheets

Email

Internet-based systems

Job description

Summary

This position is located at the Golf Course, Andersen Air Force Base, Guam. The mission of Joint Region Marianas (JRM) Quality of Life (QOL) Programs (J9) is to provide the highest quality programs and services to the military community through self-sustainment across all QOL programs.

Summary

This position is located at the Golf Course, Andersen Air Force Base, Guam. The mission of Joint Region Marianas (JRM) Quality of Life (QOL) Programs (J9) is to provide the highest quality programs and services to the military community through self-sustainment across all QOL programs.

Duties

Major duties and responsibilities are summarized below.

The purpose of this position is to perform a variety of recreational, clerical, administrative, and customer service duties in support of daily golf operations, including pro shop activities, resale inventory, facility support, and special events. Performs a variety of duties in support of the successful daily operations of the MWR Golf Program, including customer check-in and check-out of tee times, coordinating cart rentals, assisting with golf events and tournaments, and supporting pro shop operations in accordance with established golf program policies and procedures. Provides customer service, information, and support by greeting patrons, verifying eligibility, answering inquiries, and providing information regarding golf services, fees, safety procedures, and scheduled activities. Collects fees from customers associated with sales, rentals, and services using Point of Sale (POS) systems and computer programs. Assists with opening and closing the golf shop. Performs clerical and administrative support duties. Assists with ordering, receiving, stocking, and inventorying resale merchandise, rental equipment, supplies, and assets. Performs basic cleaning and housekeeping duties to maintain a clean, safe, and orderly golf shop, cart staging area, and associated workspaces. Assists with golf-related events, leagues, tournaments, and base-wide or special events, including setup, breakdown, and participant coordination. Briefs customers on applicable safety rules, procedures, and proper use of golf equipment and facilities. Adheres to and carries out all applicable Department of Defense (DoD), Navy, Commander, Navy Installations Command (CNIC), and MWR program policies, procedures, regulations, and safety standards.

A complete list of duties and responsibilities will be provided at the time of hire.

Requirements

Conditions of employment

• Must successfully complete a National Agency Check with Inquiries (NACI) or equivalent background check upon selection and periodically thereafter as required.
• Must be able to work varied work schedules to include nights, weekends, and holidays. Subject to recall.
• Must possess or be able to obtain and maintain a valid state driver’s license.
• Must have or be able to obtain the following certifications within 90 days of hire, and maintain them as required:
• CPR Certification, First Aid Certification, Emergency First Responder (EFR) Certification, Controlling Alcohol Risks Effectively (C.A.R.E.) Certification, as applicable, and Food Handler Certification, as required by local policy.
• This position is ad-hoc/situational telework eligible.

Qualifications

In order to qualify for this position, resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education (http://www.ed.gov/admins/finaid/accred/). Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST provide proof of education (i.e. official transcripts/high school diploma), personnel action or SFS0, credentials, statement of service, certification, training and/or module completion at the time of resume submission. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Knowledge of basic golf operations and recreation support functions. Knowledge of customer service principles and practices. Knowledge of basic cash handling, resale inventory, and recordkeeping procedures. Knowledge of general office procedures and use of office equipment. Skill in the use of Point of Sale (POS) systems and basic computer applications such as word processing, spreadsheets, email, and internet-based systems. Ability to follow written and oral instructions and apply established procedures. Ability to communicate effectively with customers, coworkers, and supervisors. Ability to work independently on routine assignments and as a member of a team.

The position requires prolonged standing and walking, bending, reaching, and lifting or carrying items typically weighing up to 25 pounds. Duties are performed in areas associated with a golf pro shop and golf course environment.

Education

No positive education requirements for this position.

Additional information

Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.

All selections are contingent upon obtaining satisfactory background and employment reference checks.

Males must be registered for or exempt from Selective Service (https://www.sss.gov/register/).

Selectees are required to participate in direct deposit.

Selectees must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Access to certain federal facilities require a REAL ID-compliant driver's license/ID (marked with a star). See https://www.tsa.gov/real-id for details.

The Department of the Navy is a drug-free workplace. The use of illegal drugs by CNIC NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Military members and their families have a right to reliable and productive Federal workforce.

***Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test.***

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to: [e-mail] to ensure proper consideration is given. The decision to grant an accommodation will be made on a case-by-case basis.

This announcement may be used to fill additional vacancies within 60 days of issuance of referral certificate.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or flexible. Contact the hiring agency for more information on the specific benefits offered.

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