Recovery Wellness Club Manager — Pre-Opening

Soho House & Co.; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House New York is seeking a Health Club Manager to lead Lazy Lab, the Recovery studio, during pre-opening and ongoing operations. You will recruit, onboard and train the team, manage procurement, equipment installation and programming, and establish standards that define long-term operation.

You will oversee safety, service quality and commercial performance, building a high-performing team and delivering exceptional member experiences in a fast-paced opening environment.

Qualifications

• 5 years' experience managing a premium health club or luxury wellness operation.
• Pre-opening experience is highly desirable.
• Strong operational knowledge across wellness and recovery environments.
• Experience delivering commercial targets and managing budgets.
• Excellent leadership and organisational skills.
• Experience with recovery technologies or advanced wellness offerings is advantageous.
• Spa or Gym qualification.
• Strong understanding of health and safety legislation and risk management.
• Knowledge of the current wellness industry.
• Able to work in a fast-paced opening environment.

Responsibilities

• Lead Lazy Lab pre-opening activities and ensure operational readiness for launch.
• Recruit, onboard and train the Lazy Lab team.
• Support procurement, equipment installation, treatment room set-up and recovery technology commissioning.
• Develop and implement operational standards, SOPs and opening procedures.
• Establish supplier relationships and coordinate external contractors during the opening phase.
• Collaborate with project, design and facilities teams to ensure spaces meet Soho House standards.
• Deliver team inductions and opening training programmes.
• Create and collaborate to define Lazy Lab programming for members.
• Lead day-to-day operation of recovery technologies and wellness facilities.
• Maintain cleanliness, maintenance and presentation across all Health Club spaces.
• Oversee member journeys, recovery services, and wellness programming.
• Develop a calendar of events and wellness activations to maximise member engagement.
• Ensure recovery technologies operate safely and in accordance with procedures.
• Build strong relationships with members delivering a hospitality-led experience.
• Recruit, coach and develop a high-performing team.
• Lead performance reviews, scheduling and succession planning.
• Foster accountability, collaboration and exceptional service.
• Deliver revenue, payroll and profitability targets.
• Monitor KPIs daily and weekly.
• Identify opportunities to improve utilisation and engagement.
• Partner with Membership, Operations, Marketing and Events to drive awareness.

Skills

Health club management

Pre-opening experience

Leadership

Budget management

Recovery technologies

Wellness industry knowledge

Spa or Gym qualification

Health & safety compliance

Customer hospitality

Team development

Job description

Soho House New York is seeking a Health Club Manager to lead Lazy Lab, the Recovery studio, during pre-opening and ongoing operations. You will recruit, onboard and train the team, manage procurement, equipment installation and programming, and establish standards that define long-term operation.

You will oversee safety, service quality and commercial performance, building a high-performing team and delivering exceptional member experiences in a fast-paced opening environment.