Recovery Support Technician or Specialist

Chestnut Health Systems; Maryville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Chestnut Health Systems in Maryville, IL, is seeking a Client Care Technician / Specialist to provide recovery-focused, trauma-informed support to residents and crisis clients. The role emphasizes hope, wellness, independence, and a safe, therapeutic environment, with evening, overnight, and weekend shifts and shift differentials.

The position requires strong interpersonal skills, documentation in the EMR, and ability to work across teams to coordinate care.

Qualifications

• High school diploma or equivalent required.
• Experience in human services or client-facing roles preferred.
• Strong interpersonal and trauma-informed communication skills.

Responsibilities

• Provide recovery-focused, trauma-informed support to residents and crisis clients.
• Assist clients in goal-directed activities and safety planning.
• Document services accurately in the EMR within 48 hours.
• Coordinate with hospitals, providers, and community resources.

Skills

Client care

Trauma-informed communication

Documentation

Education

High school diploma or equivalent

Tools

MS Office 365

Adobe Acrobat

Electronic Medical Records (EMR)

Job description

Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Technician / Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment.

This full-time position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Recovery-Focused Support

• Empower clients through recovery-focused, trauma-informed care emphasizing hope, respect, wellness, and self-advocacy, including use of tools such as WRAP
• Model professionalism, positivity, and personal responsibility while supporting clients in becoming active participants in their recovery
• Deliver individualized, goal-directed services in alignment with treatment and safety plans, maintaining at least 65% direct client service time
• Assist clients in connecting with natural supports, internal programs, and community resources to promote independence and stability

Coordination & Communication

• Maintain positive, professional relationships with hospitals, medical providers, Medicaid partners, and other community stakeholders
• Participate in staff meetings, program development activities, and required supervision and trainings
• Provide backup support to team members as needed to ensure continuity of care
• Support a safe, clean, and welcoming environment, including answering phones, managing mail, monitoring safety systems, and providing basic first aid when necessary

Documentation & Standards

• Complete accurate and timely documentation and data entry in the electronic medical record, with a goal of 80% completion within 48 hours of service
• Maintain strict confidentiality and security of all organizational and client information
• Perform other duties as assigned to support program and agency goals

Current Openings

Crisis Residential Unit

Monday through Friday

700am to 330pm

• Must be at least 21 years old. Must possess a minimum high school diploma or equivalent.
• Various other certifications will be required depending on experience level.
• Personal experience with recovery process and willingness to discuss it as appropriate.
• Demonstrated skills in human services and in services to adults.
• Demonstrated ability to work within organizational structure.
• Ability to accept supervision.
• Demonstrated ability to work constructively with consumers, treatment resources, and the community.
• Valid driver’s license, private auto insurance, and be insurable.
• Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record.

Are you intrigued by this job but don’t meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that’s the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, you might be just the right candidate for another role. We’d love to explore the possibilities with you!

EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $17.00 - $20.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!