Recovery Support Professional IReceptionist Dempsey

McCall Behavioral Health Network; Waterbury (CT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

4 Weeks of PTO that increases with years of service

11 Paid Holidays

Medical & Dental Insurance - with large employer paid premium

Life Insurance - 100% employer paid

AFLAC Voluntary Benefits

403(b) Retirement Plan with employer match

Tuition Reimbursement

Tuition Discounts at participating schools

Public Service Loan Forgiveness (PSLF)

NHSC Federal Loan Repayment (for approved sites)

Employee Assistance Programs (EAP)

2 Gym Membership Options

Shift Differential for weekend overnight coverage in residential programs

Job summary

A nonprofit behavioral health organization in Connecticut is seeking a Recovery Support Professional I/Receptionist to support clients in their residential treatment. The role includes documenting peer-led meetings and conducting safety checks. The ideal candidate will possess a high school diploma, have strong organizational and communication skills, and experience with recovering persons. Benefits include 4 weeks of PTO, medical insurance, and a retirement plan with an employer match.

Qualifications

• Previous experience with recovering persons preferred.
• Valid Driver’s license required.

Responsibilities

• Support clients in residential treatment.
• Document peer-led meetings and client safety checks.
• Maintain appropriate clinical records and reports.
• Provide transportation to clients for appointments.
• Conduct safety rounds.
• Answer and assist incoming calls.

Skills

Organizational skills

Verbal communication

Written communication

Ability to communicate in Spanish

Ability to communicate in Portuguese

Education

High School diploma or equivalent

Tools

Electronic Health Record

Job description

Recovery Support Professional I/Receptionist - Dempsey

The Recovery Support Professional I/Receptionist will have the primary responsibility of supporting clients in their residential treatment in a therapeutic capacity. This includes documenting of peer-led meetings and ongoing client safety checks.

Full-Time / Non-Exempt

Pay Range begins at $20.00/hour

Qualifications

High School diploma or equivalent required. Previous experience with recovering persons preferred. Previous experience with an electronic health record preferred. Ability to communicate in Spanish and/or Portuguese preferred. Must have organizational, verbal, and written communication skills.

Physical Requirements

Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

Benefits

• 4 Weeks of PTO that increases with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Tuition Reimbursement
• Tuition Discounts at participating schools
• Public Service Loan Forgiveness (PSLF)
• NHSC Federal Loan Repayment (for approved sites)
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options
• Shift Differential for weekend overnight coverage in residential programs

Agency Overview

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best‑in‑class care and the resources they need to heal and thrive.

Key Responsibilities

• Maintains appropriate clinical records and reports according to established timelines.
• Participates in regularly scheduled staff meetings regarding client treatment and meets weekly with the Clinical Supervisor or Supervisor.
• Provides transportation to clients for appointments as needed.
• Conducts rounds consistently to ensure client and environmental safety.
• Participates in regularly scheduled staff meetings regarding client treatment and meets weekly with the Clinical Supervisor or Supervisor.
• Maintain the cleanliness of the program
• Answer incoming calls and ensure that all callers are assisted appropriately. Provide information about Dempsey program as well as other agency programs.
• Order office supplies and assist staff with submitting purchase orders.
• Sort incoming mail.
• Accept deliveries.
• Submit facilities work orders for maintenance.
• Any additional responsibilities assigned by Supervisor.