Recovery Support Admin & Peer Services Coordinator

East House Corporation; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

East House Corporation in Rochester, NY is seeking an Administrative and Empowerment Services Peer Support professional to support Recovery Support Services through administrative tasks and peer-informed collaboration. This role focuses on scheduling, data entry, documentation, and receptionist coverage to ensure smooth operations.

The position emphasizes recovery principles and client-centered service, with ongoing coordination of trainings and community resources to promote a welcoming,

Qualifications

• High school diploma or equivalent required.
• Peer Certification required.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with staff, clients, and community partners.
• Proficiency in Microsoft Office Suite and database management.
• Knowledge of recovery principles and experience in peer support is a plus.
• Ability to handle confidential information with discretion.
• NYS motor vehicle license, safe driving record and availability of personal vehicle required.
• Occasional transportation of clients in a vehicle as large as a 15-passenger van is also required of the position.

Responsibilities

• Communicates with internal and external parties on behalf of management to facilitate daily operations.
• Handles program or project-related inquiries and information requests.
• Schedules and coordinates meetings, including arranging necessary food and beverages.
• Creates, maintains, and distributes program documentation and ensures timely and accurate mailing of materials.
• Develops and maintains up-to-date contact information for external individuals and agencies.
• Produces newsletters and other department-related communication materials.
• Manages and maintains databases, ensuring data accuracy and timely entry.
• Processes department paperwork and updates necessary reports and relevant parties.
• Maintains organized and confidential files, charts, and documentation.
• Assists in developing and updating policies, procedures, and operational manuals.
• Supports department-specific events and training coordination.
• Assists with regulatory compliance by tracking filing/audit dates and compiling necessary information.
• Provides general help desk assistance for Recovery Support Services education classes.
• Prepares correspondence and obtains supplies to ensure smooth department operations.
• Provides backup administrative support and covers reception as needed.
• Utilizes knowledge of recovery principles and peer support to promote a welcoming environment.
• Provides general information and assistance to clients accessing Recovery Support Services programs, education classes, and resources.
• Assists with coordinating recovery-related education, trainings, workshops, and department activities.
• Maintains and distributes current information regarding community and recovery resources.
• Communicates client questions or concerns to the appropriate Recovery Support Services staff member.
• Maintains appropriate professional boundaries and confidentiality when interacting with clients.
• Supports department outreach and engagement activities as assigned.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Collaboration

Recovery principles

Peer support

Confidentiality

Driver's license

Education

High school diploma or equivalent

Peer Certification

Tools

Microsoft Office

Database management

Job description

East House Corporation in Rochester, NY is seeking an Administrative and Empowerment Services Peer Support professional to support Recovery Support Services through administrative tasks and peer-informed collaboration. This role focuses on scheduling, data entry, documentation, and receptionist coverage to ensure smooth operations.

The position emphasizes recovery principles and client-centered service, with ongoing coordination of trainings and community resources to promote a welcoming,