Recovery Hub Office Coordinator

Promise Resource Network Inc; Charlotte (NC); On-site; USD 25,000 - 30,000; Part time

Job summary

Promise Resource Network Inc. in Charlotte, NC seeks a part-time Recovery Hub Office Coordinator to manage day-to-day operations, administrative tasks, and participant support.

You will work with the Hub Manager and Regional Director to ensure a safe, organized, trauma-informed environment. Responsibilities include coordinating office operations, scheduling, records management, and communications with staff, participants, vendors, and partners.

Qualifications

• Experience in office management or administrative coordination.
• Strong organizational and time-management skills in a fast-paced environment.
• High level of professionalism, discretion, and handling confidential information.
• Excellent communication with staff, participants, partners, and community members.
• Ability to work independently and with the Hub Manager and team.
• Attention to detail, follow-through, and problem-solving in admin systems.

Responsibilities

• Coordinate daily office operations for the Recovery Hub to keep it organized, welcoming, well-supplied, and responsive.
• Provide administrative support including scheduling, correspondence, meeting prep, documentation, and task follow-up.
• Serve as a primary admin contact for the Recovery Hub, ensuring clear communication among stakeholders.
• Maintain office files, records, and confidential systems.
• Support scheduling and logistics for Hub activities, meetings, trainings, groups, events, and daily programming.
• Monitor equipment and facilities, coordinating with vendors or internal teams as needed.
• Assist with onboarding logistics, staff schedules, timesheet reminders, purchasing requests, and expense documentation.
• Prepare basic reports, communications, flyers, meeting notes, and materials for Hub operations.
• Promote a trauma-informed, peer-centered, recovery-oriented environment.
• Support special projects and operational improvements as directed by the Regional Director.

Skills

office management

administrative coordination

organization

communication

professionalism

attention to detail

Tools

Canva

Case Management Software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Electronic Health Records

Job description

Part-time role. Pay is $18 - $21.50/hr based on experience.

About Promise Resource Network

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery

About The Position

The Recovery Hub Office Coordinator at the Recovery Hub provides day-to-day operational coordination and administrative support to ensure the Hub runs smoothly, safely, and in alignment with PRN’s mission and values. This role supports the Hub Manager by coordinating office systems, managing administrative processes, welcoming participants and visitors, and helping maintain an organized, responsive, and healing-centered environment. The Recovery Hub Office Coordinator operates with professionalism, discretion, initiative, and strong attention to detail while overseeing program expenditures, supply requests, and class materials. This position provides logistical and administrative support for daily operations, including communication, scheduling, record management, and administrative follow-through to ensure efficient and effective program operations. The Recovery Hub Office Coordinator reports directly to the Regional Director and works in close partnership with the Hub Manager to support the daily operations of the Recovery Hub.

Location: Charlotte, NC
Job Type: Part-time

Responsibilities

• Coordinatedaily office operations for the Recovery Hub, helping ensure the space is organized, welcoming, well-supplied, and responsive to participant, staff, and visitor needs.
• Provideadministrative support including scheduling, correspondence, meeting preparation, documentation, and follow-up on assigned tasks.
• Serve asa primary administrative point of contact for the Recovery Hub, supporting clear communication among staff, participants, partners, vendors, and community stakeholders.
• Maintainoffice files, records, and other administrative systems in an accurate, timely, and confidential manner.
• Supportscheduling and logistics for Hub activities, meetings, trainings, groups, community events, and day-to-day programming needs.
• Monitorequipment, facility needs, and routine maintenance issues, coordinating with the Hub Manager and appropriate vendors or internal teams as needed.
• Assistwith onboarding logistics, staff schedules, timesheet reminders, purchasing requests, expense documentation, and other administrative processes that support Hub operations.
• Preparebasic reports, communications, flyers, meeting notes, and other materials to support Hub operations and organizational priorities.
• Promotea respectful, trauma-informed, peer-centered, and recovery-oriented environment for everyone who enters the Recovery Hub.
• Supportspecial projects, operational improvements, and other duties assigned by the Regional Director.

Qualifications and Experience

• Demonstrated experience in office management, administrative coordination, operations support, or a similar role.
• Strong organizational and time management skills with the ability to prioritize and manage multiple operational and administrative needs in a fast-paced environment.
• High level of professionalism, discretion, and ability to manage confidential information and sensitive interactions.
• Excellent communication skills, including the ability to provide clear, respectful, and timely communication with staff, participants, partners, and community members.
• Ability to work independently while also collaborating effectively with the Hub Manager, Hub staff, and organizational teams.
• Strong attention to detail, follow-through, problem-solving skills, and ability to maintain accurate administrative systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort learning other relevant systems and office technology.
• Demonstrated ability to anticipate operational needs, take initiative, adapt to changing priorities, and remain calm and supportive in a busy environment.
• Commitment to the mission, values, and philosophy of Promise Resource Network and to peer-run, recovery-oriented support.
• Demonstrates honesty, integrity, ethical behavior, approachability, and respect for all people served by the Recovery Hub.
• Ability to interact effectively with staff, participants, community members, vendors, partners, and stakeholders.
• Must have a valid NC Driver’s license.
• Canva, Case Management software, Microsoft Excel, Word, and Outlook intermediate skills.
• Intermediate proficiency Case Management Software/Electronic Healthcare Record, Microsoft Excel, Microsoft Word, and Microsoft Outlook

Preferred Qualifications

• Experience working in nonprofit, behavioral health, peer-support, recovery, or community-based service environments.
• Experience supporting facility operations, front office coordination, participant-facing administrative support, or program logistics.
• Lived experience aligned with PRN’s mission and values.
• Experience using Canva, Adobe Express.
• NCPSS certification eligible.

Salary: $18 - $21.50 per hour

Promise Resource Network is an equal opportunity employer. We strongly encourage individuals with lived experience, people of color, LGBTQ+ individuals, and those from other historically marginalized groups to apply.