Recovery Engagement Coordinator

The W Group Mgmt; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical health benefits

Paid time off

Professional development

Job summary

The Second Wind is seeking a compassionate Recovery Engagement Coordinator to support our SUD program in assisted living facilities. You will help residents understand the program, meet with clinicians, and stay engaged with services.

This role emphasizes warmth, professionalism, and the ability to build trust with residents to improve health, well-being, and quality of life. In-person, on-site in NY facilities, with a focus on respectful outreach.

Qualifications

• Experience working with older adults, behavioral health, or healthcare settings is a plus.
• Bilingual in English and Spanish preferred.
• Strong interpersonal and communication skills.
• Natural ability to connect with others and build trust.
• Compassionate, confident, and professional presence.

Responsibilities

• Build positive, trusting relationships with residents in assisted living facilities.
• Educate residents about The Second Wind program and its benefits.
• Encourage residents to enroll in the program and participate in services.
• Motivate residents to attend appointments with clinicians and engage with peer staff.
• Conduct regular resident outreach and follow-up to maintain interest and participation.
• Identify residents who may benefit from services and connect them with the team.
• Collaborate with clinicians, peer advocates, facility staff, and leadership to support engagement goals.
• Track outreach, resident interest, and enrollment activity.
• Maintain documentation of interactions and referrals.
• Represent The Second Wind in a professional, resident-centered manner.

Skills

Interpersonal communication

Bilingual English/Spanish

Relationship building

Organizational skills

Resident engagement

Job description

Recovery Engagement Coordinator

Schedule: Full-Time | In-Person

Help residents take the first step toward support.

The Second Wind is seeking a compassionate, outgoing, and relationship-driven Recovery Engagement Coordinator to support our Substance Use Disorder (SUD) program within assisted living facilities. This role is ideal for someone who is personable, empathetic, and comfortable building trust with residents in order to encourage participation in services that can improve their health, well-being, and quality of life.

The Recovery Engagement Coordinator will serve as a key connection point between residents and The Second Wind care team. This individual will help residents understand the program, encourage them to meet with clinicians and peer staff, and support ongoing engagement with services.

Who We Are
The Second Wind is a community-focused organization committed to helping individuals overcome substance use challenges and rebuild their lives. We provide compassionate, collaborative, and recovery-focused support through a multidisciplinary team that values dignity, respect, and meaningful resident relationships.

Job Summary
As a Recovery Engagement Coordinator, you will build relationships with residents in assisted living settings and help increase awareness, participation, and engagement in The Second Wind program. This role is not clinical, but it is highly interpersonal and mission-driven. Success in this position requires warmth, professionalism, persistence, and the ability to connect with residents in a respectful and encouraging way.

Key Responsibilities

• Build positive, trusting relationships with residents within the assisted living facility
• Educate residents about The Second Wind program and its benefits in a clear, compassionate, and approachable manner
• Encourage residents to enroll in the program and participate in services
• Motivate residents to attend appointments with clinicians and engage with peer staff
• Conduct regular resident outreach and follow-up to maintain interest and participation
• Help identify residents who may benefit from services and connect them with the appropriate team members
• Collaborate closely with clinicians, peer advocates, facility staff, and leadership to support resident engagement goals
• Track outreach efforts, resident interest, and enrollment activity
• Maintain accurate and timely documentation of interactions and referrals
• Represent The Second Wind in a professional, friendly, and resident-centered manner at all times

Qualifications & Requirements

• Experience working with older adults, behavioral health, substance use, or healthcare settings is a plus
• Bilingual in English and Spanish preferred
• Strong interpersonal and communication skills
• Natural ability to connect with others and build trust
• Compassionate, confident, and professional presence
• Ability to encourage participation without being overly aggressive or "salesy"
• Strong organizational skills and ability to follow up consistently
• Comfortable working independently and as part of a collaborative team
• Experience in resident engagement, community outreach, patient relations, admissions, case management support, hospitality, social services, or a related field preferred

Preferred Characteristics

• Warm, approachable, and emotionally intelligent
• Persuasive in a respectful and ethical way
• Patient, persistent, and resilient
• Able to handle sensitive conversations with discretion and empathy
• Comfortable spending significant time on the floor interacting with residents

Compensation & Benefits

• Medical health benefits
• Paid time off: vacation, sick days, and holidays
• Supportive and team-oriented work culture
• Professional development and growth opportunities

Equal Employment Opportunity
The Second Wind, Inc. is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, pregnancy, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. We strongly encourage qualified candidates from diverse backgrounds, including individuals with lived experience and those who reflect the communities we serve, to apply.