Recovery Attendant

ACAC - ATLANTIC COAST ATHLETIC CLUBS; Short Pump (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

The Recovery Attendant position at ACAC - ATLANTIC COAST ATHLETIC CLUBS focuses on delivering an extraordinary experience in the Recovery Services area. The RA will keep the Recovery space neat, clean, and inviting while assisting members with equipment and service flow.

The role requires 1–2 years of customer service, knowledge of fitness and wellness, and basic computer skills. Shifts include days, evenings, weekends, and holidays, and this is a part-time, non-exempt on-site opportunity.

Qualifications

• 1–2 years of customer service experience.
• Knowledge of the fitness and wellness industry.
• Proficient computer skills.

Responsibilities

• Introduce new members to equipment, ensuring they understand how to safely use all equipment.
• Greet every member who enters the Recovery Area and confirm active Recovery Area membership.
• Be prepared to greet members with reservations by name when they arrive.
• Wipe down equipment with disinfectant wipes after each use.
• Manage walk-in traffic relative to scheduled appointment times.
• Ensure members complete their service within the scheduled time block.
• Review and manage appointment schedules including open time blocks.
• Review and assure completed waivers are on file prior to equipment usage.
• Promote the benefits of the Recovery Area to members on the floor.
• Contact members with Recovery Area privileges to engage in services or re-engage should their use of this service decline.
• Report any equipment malfunctions or issues to the General Manager and Facilities Director.
• Refresh towels, empty trash and fill wipe stations.
• Return Hypervolts to charging station when not in use.
• Conduct opening and closing procedures to ensure area is clean and in good working order.
• Conduct low volume procedures as required.
• Promote Recovery Area to new users

Skills

Customer service experience

Fitness industry knowledge

Proficient computer skills

Job description

Description

FLSA STATUS

Part-time, Non-Exempt

SUPERVISOR

General Manager

POSITION SUMMARY

The Recovery Attendant (RA) position will ensure that members using the Recovery Services and Amenities have an extraordinary experience. The RA will ensure that the Recovery space is neat, clean and inviting to members.

RESPONSIBILITIES

• Introduce new members to equipment, ensuring that they understand how to safely use all equipment
• Greet every member who enters the Recovery Area and confirm that they have an active Recovery Area membership
• Be prepared to greet members with reservations by name when they arrive
• Wipe down equipment with disinfectant wipes after each use
• Manage walk-in traffic relative to scheduled appointment times
• Ensure members complete their service within the scheduled time block
• Review and manage appointment schedules including open time blocks
• Review and assure completed waivers are on file prior to equipment usage
• Promote the benefits of the Recovery Area to members on the floor
• Contact members with Recovery Area privileges to engage in services or re-engage should their use of this service decline
• Report any equipment malfunctions or issues to the General Manager and Facilities Director
• Refresh towels, empty trash and fill wipe stations
• Return Hypervolts to charging station when not in use
• Conduct opening and closing procedures to ensure area is clean and in good working order
• Conduct low volume procedures as required
• Promote Recovery Area to new users

QUALIFICATIONS

• 1-2 years of customer service experience
• Knowledge of the fitness and wellness industry
• Proficient computer skills

PHYSICAL, ENVIRONMENTAL and SCHEDULE REQUIREMENTS

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have the ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Company expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Day
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

EEOC STATEMENT

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice