Recovery Area Experience Associate

ACAC - ATLANTIC COAST ATHLETIC CLUBS; Short Pump (VA); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

The Recovery Attendant position at ACAC - ATLANTIC COAST ATHLETIC CLUBS focuses on delivering an extraordinary experience in the Recovery Services area. The RA will keep the Recovery space neat, clean, and inviting while assisting members with equipment and service flow.

The role requires 1–2 years of customer service, knowledge of fitness and wellness, and basic computer skills. Shifts include days, evenings, weekends, and holidays, and this is a part-time, non-exempt on-site opportunity.

Qualifications

• 1–2 years of customer service experience.
• Knowledge of the fitness and wellness industry.
• Proficient computer skills.

Responsabilités

• Introduce new members to equipment, ensuring they understand how to safely use all equipment.
• Greet every member who enters the Recovery Area and confirm active Recovery Area membership.
• Be prepared to greet members with reservations by name when they arrive.
• Wipe down equipment with disinfectant wipes after each use.
• Manage walk-in traffic relative to scheduled appointment times.
• Ensure members complete their service within the scheduled time block.
• Review and manage appointment schedules including open time blocks.
• Review and assure completed waivers are on file prior to equipment usage.
• Promote the benefits of the Recovery Area to members on the floor.
• Contact members with Recovery Area privileges to engage in services or re-engage should their use of this service decline.
• Report any equipment malfunctions or issues to the General Manager and Facilities Director.
• Refresh towels, empty trash and fill wipe stations.
• Return Hypervolts to charging station when not in use.
• Conduct opening and closing procedures to ensure area is clean and in good working order.
• Conduct low volume procedures as required.
• Promote Recovery Area to new users

Connaissances

Customer service experience

Fitness industry knowledge

Proficient computer skills

Description du poste

The Recovery Attendant position at ACAC - ATLANTIC COAST ATHLETIC CLUBS focuses on delivering an extraordinary experience in the Recovery Services area. The RA will keep the Recovery space neat, clean, and inviting while assisting members with equipment and service flow.

The role requires 1–2 years of customer service, knowledge of fitness and wellness, and basic computer skills. Shifts include days, evenings, weekends, and holidays, and this is a part-time, non-exempt on-site opportunity.