RECORDS TECHNICIAN - 60037805

My Florida CFO; Leesburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The State of Florida's Department of Children and Families in Leesburg is seeking a Records Technician to handle intake, review, and assignment of abuse reports received from the Florida Abuse Hotline. The role supports a busy Family Safety Unit and requires accurate clerical work.

You will coordinate with FAHIS, CIS, and CCWIS, maintain case logs, archive files, and assist CPI staff, including holiday coverage.

Qualifications

• High school diploma required.
• Clerical experience (2+ years preferred).
• Experience with data entry and record-keeping is a plus.

Responsibilities

• Receive, review, and assign abuse reports from the Florida Abuse Hotline.
• Coordinate with FAHIS, CIS, and CCWIS to locate investigations and open cases.
• Provide clerical support for the Family Safety Unit.
• Prepare intake case records for CPI and CCWIS notification.
• Assign cases to CPI/CPI supervisor and maintain logs.
• Archive case files and maintain rotation logs.
• Assist with mail/closure letters and cover holiday shifts.

Skills

Effective communication

Data management

Data analysis

Presentations

Problem solving

Reporting

Decision making

Time management

Team collaboration

Education

High School Diploma

Tools

FAHIS

CIS

CCWIS

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882445

Agency: Children and Families

Working Title: RECORDS TECHNICIAN - 60037805

Position Number:60037805

Salary: Current employees will be compensated in accordance with the DCF salary policy.

This posting will be used to fill an expected vacancy for a full-time RT position as OPS or career service.

Current employees will be compensated in accordance with the DCF salary policy.

What will you do:

In this position you will be responsible for receiving, reviewing, and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.

How you will make an impact:

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and the Comprehensive Child Welfare Information System (CCWIS).
• Reviewing appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. *Case is then assigned in CCWISand CPI is notified. This same procedure is followed for any out-of-town inquiry request that is received.
• Assign cases to CPI/CPI supervisor.
• Archive case files.
• Maintain rotation and case logs.
• Make case folders for CPIs.
• Assist with mail/closure letters.
• Cover holiday shifts.

Qualifications:

• High School Diploma.
• Clerical experience (At least 2 years preferred)

Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect, record and analyze data relating to records or operational procedures.
• Ability to utilize problem‑solving techniques.
• Ability to prepare reports.
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

What is OPS employment?

• Other Personal Services (OPS) employment is a temporary employer/employee relationship used solely for accomplishing short term or intermittent tasks.
• OPS are at‑will employees and are subject to actions such as pay changes, changes to work assignments and terminations on the recommendation of the employer.
• OPS do not accrue paid sick leave or annual leave.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

LEESBURG, FL

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.