RECORDS SUPERVISOR/EXPERT

State of Arkansas; North Little Rock (AR); On-site; USD 52,000 - 77,000; Full time

Job summary

State of Arkansas seeks a Records Supervisor/Expert to oversee the department's records management system, ensuring legal and regulatory compliance. You will supervise a team, develop policies, and ensure secure disposal of both physical and electronic records.

The role requires leadership in developing procedures, monitoring performance, and aligning practices with retention schedules and privacy laws. Strong knowledge of records systems and governance is essential.

Qualifications

• Demonstrated proficiency of records-management activities.
• Experience with records management software and document management systems.
• Ability to implement and monitor compliant records practices.
• Attention to detail in auditing records.

Responsibilities

• Supervise and lead a team of records management staff, providing guidance and training.
• Develop and implement records management procedures and ensure compliance.
• Monitor performance and conduct reviews, identifying development opportunities.
• Oversee classification, indexing, and storage of physical and digital records.
• Ensure accessibility and security of records for authorized personnel.
• Respond to internal and external record requests in line with laws.

Skills

Records management

Documentation systems

Digital archiving

Attention to detail

Tools

Records management software

Document management systems

Digital archiving tools

Job description

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Position Number: 22180852
County: Pulaski
Posting End Date: October 23, 2026
Anticipated Starting Salary: $52,137.07
Location: DOC Headquarters - North Little Rock

Preferred Qualifications:

Minimum of 3 years' experience in correctional records or similar field.

The mission of the Department of Corrections is to be a public safety resource for Arkansas families by providing professional management solutions and evidence-based rehabilitative initiatives for offenders.

All DOC positions are designated as Safety Sensitive Positions and are subject to random drug testing pursuant to the Secretarial Directive governing Personnel Drug Testing. Medical marijuana usage, as defined in Amendment 93 of the Arkansas Constitution, prohibits Personnel in a Safety-Sensitive Position from the use of medical marijuana even if they are qualifying patient under the amendment and/or hold a registry identification card. Department Personnel are prohibited from the use or possession of a medicinal marijuana card pursuant to this policy and state law.

Position Information

Job Series: Administrative Support

Class Code: PAS15P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Job Summary

The Records Supervisor/Expert is responsible for overseeing and managing the records management system within a department, ensuring compliance with legal and regulatory requirements. This role entails supervising a team of records professionals, developing and implementing records management policies and procedures, and ensuring that both physical and electronic records are accurately organized, archived, and securely disposed of.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.Supervise and lead a team of records management staff, providing guidance, training, and support to ensure the efficient execution of records management functions.Develop and implement records management procedures, ensuring all team members follow consistent and compliant practices.Monitor and evaluate the performance of records staff, conducting performance reviews, providing feedback, and identifying opportunities for professional development.Allocate tasks and ensure team members are effectively utilizing their time to meet deadlines and compliance standards.Design and maintain a comprehensive records management strategy that includes policies, procedures, and systems for both electronic and physical records.Ensure the agency’s records management practices comply with all applicable state and federal regulations, including retention schedules, privacy laws, and records access protocols.Oversee the classification, indexing, and storage of both physical and digital records to ensure records are easily retrievable, secure, and organized.Develop and manage systems for tracking records, ensuring their integrity, accessibility, and compliance with regulatory requirements.Ensure records are readily accessible to authorized personnel while maintaining compliance with confidentiality and security policies.Respond to internal and external requests for records, providing timely and accurate information in line with legal requirements and agency policies.

Knowledge and Skills

Expertise in records management, including the understanding of both physical and electronic systems for organizing, storing, and accessing records.Experience with records management software, document management systems, and digital archiving tools.Capacity to build relationships with other departments and external stakeholders to ensure effective and secure records handling.Ability to implement and monitor systems for organizing records to ensure compliance with retention schedules and legal guidelines.Attention to detail in auditing records, tracking changes, and maintaining the integrity of the records management system.

Minimum Qualifications

Demonstrated proficiency of records-management activities.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.