Records Specialist

Legal Monkeys; Waco (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) match

Insurance: medical/dental/vision/life

Team events

Job summary

Legal Monkeys in Texas seeks a Records Specialist to gather medical records and bills for personal injury law firms. You’ll make calls, send emails, and coordinate with providers in a structured daily workflow. This is an entry-level, full-time role with on-site work and a focus on professional growth.

The position offers a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, no nights or weekends, paid vacation plus holidays, a 401(k) match, and comprehensive medical, dental, vision, life, and

Qualifications

• Strong communication skills for phone, email and chat interactions.
• Ability to stay organized and manage multiple records requests daily.
• Willingness to learn and adapt in a fast-paced office setting.
• HS diploma or GED required and baseline computer skills.

Responsibilities

• Interact with case managers and providers via phone, email, and chat.
• Process a daily set of records requests.
• Retrieve medical records and bills for law firms.
• Ensure special authorizations are completed.
• Track progress of requests in our system.
• Maintain professional, enthusiastic communication with providers.
• Support duties as assigned.

Skills

Good communication skills

Phone communication

Reliable and eager to learn

Education

High School Diploma or GED

Job description

Looking for a steady, full-time job where you can build real skills (and not work nights or weekends)?

Who We Are and What We Do

Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf.

As a Records Specialist, you’ll spend your day making calls, sending emails, and working with medical providers to gather records. You’ll have a structured daily workflow with a set of tasks to complete. We strive to foster professional and personal growth within our team. In this role, you’ll gain exposure to the legal and healthcare industries and build your organization, task management, and professional communication skills.

The Breakdown

• Interact with case managers and providers via phone, email, and chat (entry-level computer work)
• Work through a group of assigned records requests each day
• Effectively retrieve medical records and bills for law firms
• Ensure special authorizations are completed
• Track the progress of requests in our system
• Interact with providers with enthusiasm to accomplish daily goals
• Build genuine relationships with providers and coworkers
• Stay organized and professional while handling a steady flow of work
• Think critically through unexpected problems
• Perform other duties as assigned

Pay & Schedule:

• $15-$17/hour starting rate (based on qualifications)
• Monday-Friday, 8:00 a.m.-5:00 p.m.
• No nights or weekends

Benefits:

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture

What We’re Looking for:

• Good communication skills
• Comfortable speaking on the phone regularly
• Reliable and willing to learn
• High School Diploma or GED required

Physical Requirements:

• Experience prolonged sitting, standing or bending.
• Ability to interact with standard office technology (e.g., keyboard, computer, headset, mouse) with or without reasonable accommodation.
• Ability to lift up to 15 pounds at times.
• On-site attendance.

Why Us?

You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Our Core Values:

• Play As A Team. By building each other up, we all get better, and - together - we get stronger.
• Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do.
• Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.
• Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less.

Thank you for considering us as a potential employer!