Records Specialist

Lowe Law Group; Ogden (UT); On-site; USD 23,000 - 25,000; Full time

Job summary

Lowe Law Group in Ogden, UT is seeking a Records Specialist who is highly organized, detail oriented, and reliable. This entry-level role involves obtaining medical records, bills, police reports, and other case-related documents to move clients' cases forward.

You will communicate with providers and agencies, track requests, follow up, and work with Case Managers to ensure timely delivery while protecting confidentiality. Training is provided, and hybrid work is available after training.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Excellent attention to detail.
• Basic computer proficiency and ability to learn new systems.
• Ability to handle confidential information.

Responsibilities

• Request medical records, medical bills, police reports, and other case-related documentation.
• Communicate with healthcare providers, law enforcement agencies, records departments, government entities, and third-party records services.
• Track outstanding requests and follow up consistently until the requested records are received.
• Research and troubleshoot requests when the correct agency, provider, process, or contact isn't immediately clear.
• Identify missing or incomplete records and take the necessary steps to resolve the issue.
• Receive, review, organize, and process incoming records and documentation.
• Maintain accurate request statuses and notes within our case management system.
• Work closely with Case Managers and other members of our legal team to make sure they have the records they need.
• Prioritize requests based on case needs and deadlines.
• Protect confidential client, medical, and case information.

Skills

Organizational skills

Communication

Attention to detail

Phone communication

Follow-through

Team collaboration

Problem solving

Independence

Education

High school diploma or equivalent

Tools

Case management software

Job description

Lowe Law Group | Ogden, Utah | Hybrid
Full-Time | $17.00–$18.00/hour DOE

Join Our Legal Team

Lowe Law Group is looking for a highly organized, persistent, and detail-oriented Records Specialist to join our team.

Our Records Specialists play an important role in moving our clients' cases forward by obtaining the documentation our legal teams need — including medical records, medical bills, police reports, and other case-related records.

This is an entry-level opportunity, and previous legal experience is not required. We will train the right person. What matters most to us is that you are dependable, organized, comfortable communicating with others, and willing to keep working on something until it's done.

For this role, sending the request is only the beginning. Success means getting the records.

What You’ll Do

As a Records Specialist, you will:

• Request medical records, medical bills, police reports, and other case-related documentation.
• Communicate with healthcare providers, law enforcement agencies, records departments, government entities, and third-party records services.
• Track outstanding requests and follow up consistently until the requested records are received.
• Research and troubleshoot requests when the correct agency, provider, process, or contact isn't immediately clear.
• Identify missing or incomplete records and take the necessary steps to resolve the issue.
• Receive, review, organize, and process incoming records and documentation.
• Maintain accurate request statuses and notes within our case management system.
• Work closely with Case Managers and other members of our legal team to make sure they have the records they need.
• Prioritize requests based on case needs and deadlines.
• Protect confidential client, medical, and case information.

You’ll Be Great at This If You…

• Are naturally organized and detail-oriented.
• Like seeing tasks through from beginning to end.
• Aren’t afraid to pick up the phone and ask questions.
• Are persistent — if you don't get an answer the first time, you follow up.
• Notice when something is missing or doesn't look right.
• Can manage multiple open tasks without losing track of the details.
• Communicate professionally and confidently.
• Enjoy solving problems and figuring out the next step.
• Are dependable and take ownership of your work.
• Work well independently but enjoy being part of a team.

What We’re Looking For

Required:

• High school diploma or equivalent.
• Strong organizational and communication skills.
• Excellent attention to detail.
• Basic computer proficiency and the ability to learn new systems.
• Ability to handle confidential information appropriately.
• Ability to manage multiple priorities and follow tasks through to completion.

Helpful, But Not Required:

• Experience in a law firm, medical office, healthcare setting, insurance environment, records department, or administrative support role.
• Experience working with medical records or billing.
• Familiarity with HIPAA or handling protected health information.
• Experience using case management or document management software.

Work Schedule & Compensation

• Full-time
• $17.00–$18.00 per hour, depending on experience
• Hybrid/Remote option after successfully completing training

Why This Role Matters

Every personal injury case depends on good documentation. Medical records help tell the story of our client's injuries and treatment. Medical bills document the financial impact. Police reports provide critical information about how an accident occurred.

When those records are delayed, incomplete, or missing, the case can be delayed too.

Our Records Specialists make sure that doesn't happen.

If you're someone who enjoys staying organized, solving problems, following up, and knowing that your work directly supports a larger team, we'd love to meet you.