Records Management Program Analyst

Taleo; Helena (MT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision care

Life insurance

Long-term disability

Free health care for employees

Employee assistance benefits

Retirement plan with 9.17% employer

Paid vacation starting at 15 days

Sick leave 12 days/year

Holidays 11 per year

Flexible hours

Public Service Loan Forgiveness (PSLF)

Job summary

Montana Department of Revenue seeks a Records Management Program Analyst to coordinate the RIM program, evaluate processes, and ensure consistent implementation across the agency.

You will train staff, assist with record classification, and promote data governance practices within a broader information management framework.

Qualifications

• Knowledge of business administration and information systems management.
• Experience with data classification and electronic content management.
• Familiarity with RIM trends, standards, and best practices.
• Ability to troubleshoot and design efficient workflows.
• Strong collaboration and stakeholder engagement skills.
• Effective written, verbal, and interpersonal communication.

Responsibilities

• Coordinate planning efforts for the Records and Information Management program.
• Evaluate processes and ensure consistent implementation across the agency.
• Provide training and guidance to staff on records management.
• Assist with record classification and promote data governance initiatives.
• Monitor program activities and drive continuous improvement.
• Deliver training materials and procedures for staff use.

Skills

Records management

Information governance

Training staff

Data classification

Electronic content management

Process improvement

Tools

Microsoft Office

Database applications

Job description

Job Description - Records Management Program Analyst (26142429)

Position Title:

Records Management Program Analyst - ( 26142429 )

To be the nation's most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collecting other state debt.

What We Can Offer You

The State of Montana's comprehensive benefits package includes:

Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits.

Free health care for employees and eligible family member at Montana Health Centers.

Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.

Retirement plans- The State currently contributes 9.17%, vested after 5 years of continuous employment.

Paid vacation- starting at 15 days a year.

Sick leave- 12 days a year.

11 holidays, including a floating holiday, which can be used any time.

Flexible hours.

Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/ . In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview

This position resides in the Information Management Bureau of Department of Revenue . The incumbent supports the department’s Records and Information Management (RIM) program by coordinating planning efforts, evaluating processes, and ensuring consistent implementation across the agency. Responsibilities include providing training and guidance to staff, assisting with record classification, and promoting agency initiatives to internal and external stakeholders. This role also contributes to the integration of records and information management practices within the agency’s broader data governance framework and monitors program activities to support continuous improvement. This position reports to the Information Governance Unit Manager and does not supervise other staff.

Knowledge of:

Business administration

Information systems management

Data classification

Electronic content management

RIM industry trends, best practices, principles, and standards

Technical troubleshooting and workflow design.

Risk identification and mitigation.

Collaboration and stakeholder engagement

Documenting instructions, FAQs, training materials and procedures

Accuracy and attention to detail

Microsoft programs and other database applications

Written, verbal, and interpersonal communication

Identifying system problems and resolving them

Ability to:

Demonstrate self-motivation

Lead group training and build stakeholder understanding of complex systems

Follow instructions

Interpret and apply regulations with precision and clarity.

Provide timely, customer service

Exercise discretion with confidential information.

Organize tasks and adapt in a fast-paced environment

Develop technological responses

Deliver public presentations and training

Successful applicants are required to successfully pass DOR tax and background check(s).

DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

(All computer systems and tax guidelines will be trained on the job.)

REQUIRED APPLICATION MATERIALS

Resume

Submissions incomplete or missing relevant materials will not be reviewed or considered.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Special Requirements

Eligibility for employment will be subject to the following:

Criminal Background Check. Circumstances involving convictions will be reviewed

Tax status must be current. Circumstances involving tax status issues will be reviewed

Lifting is infrequent, less than 15 pounds

Some travel may be required, must have a valid driver’s license

REMOTE/TELEWORK: This position may be eligible to work from an approved worksite, however the successful candidate must be a primary resident of Montana as a condition of employment. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. Fulltime telework is not available.

Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

This agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/ .

Eligibility to Work: In accordance with the Immigration Reform and Control Act, the person selected must produce within three days of hire documents that show authorization to work in the United States. Examples of such documentation include a birth certificate or Social Security card along with a driver’s license or other picture I.D., or a U.S. passport, or a "green card". The State of Montana does not sponsor.

Special Information: Candidates must be eligible to work in the