Records and Registration Clerk

St. Clair County Community College; Port Huron (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off: up to 26 days annually

Paid holidays during on-campus work

Health insurance options

Employer-paid dental, life, and long‑/

Vision/hearing allowance up to $500

MPSERS retirement system

Scholarship for employee and family

Education/training funds yearly

Job summary

St. Clair County Community College is seeking a Records and Registration Clerk to assist students with registration and records processing.

You will educate students on the registration process, help them register for classes, and handle inquiries via in-person, phone, and email channels. Responsibilities include processing transcripts and enrollment verifications, maintaining confidentiality under FERPA, and using Colleague SIS and Microsoft Office.

Qualifications

• FERPA compliance and confidentiality of student records.
• Process forms including transcripts, assessment scores, enrollment verifications, and related documents.
• Proficient use of computer software, including Microsoft Office and Colleague SIS.
• Strong problem-solving, critical thinking, and conflict-resolution skills to resolve student inquiries.
• Clear verbal and written communication with students, faculty, and staff about registration processes.
• Front-line representation handling high volumes of in-person, email, and phone contacts.
• Maintain and purge records per state and federal guidelines.
• Cross-trained in registration, records, financial aid, and advising services.
• May include night and weekend hours as required; perform other duties.

Responsibilities

• Maintain and process confidential student information under FERPA guidelines.
• Handle transcripts, enrollment verifications, and other student forms.
• Utilize Microsoft Office and Colleague SIS to manage records.
• Resolve student issues using problem-solving and conflict-resolution skills.
• Communicate registration information effectively to students and staff.
• Serve as a front-line representative for the college across channels.
• Assist in record maintenance and purging per guidelines.
• Cross-train in registration, records, financial aid, and advising.
• Occasional night/weekend hours; perform other duties as assigned.

Job description

Terms of Employment:

Full-Time. 37.5 hours per week; some flexing of hours and schedule to include weekend and evening hours may be required by the college to meet needs.

Classification:

ESP

Hourly Wage:

$16.25 per Hour

FLSA Status:

Hourly/Non-Exempt

Application Deadline:

Open until filled.

Job Summary:

The Records and Registration Clerk works with both internal and external customers in the delivery and processing of registration and student record information. This position serves as a student’s initial contact with the records office and includes educating students on the registration process, assisting students in registering for classes, and handling in-person, phone, and email inquiries.

Generous Benefits Package Available (per current contractual agreement):

• Up to twenty-six (26) paid time off days annually (pro-rated based on hire date and months worked).


• Paid holidays that occur during the 9 months of on campus work.


• Health insurance benefits: Multiple medical health plan options upon date of hire. Employer-paid dental, life, and long-term disability insurance upon date of hire. Reimbursement payments for individuals declining medical and/or dental insurance coverage. Up to $500 annual vision/hearing allowance.


• Participation in MPSERS retirement system (includes employer and employee contribution options).


• Scholarship for employee, spouse, and/or dependent children to attend SC4 credit classes covering full cost of registration fee, tuition, and technology fee (when applicable) per campus guidelines.


• Additional funds for employment-related education/training each year upon approval.

Responsibilities:

• Responsibility for maintaining/processing confidential student information under the provision of the Family Educational Rights and Privacy Act (FERPA).


• Process forms including transcripts, assessment scores, enrollment verifications, and other student-related forms.


• Computer software skills, intermediate-level or above, are required to utilize various computer software programs, including Microsoft Office and Colleague student information system.


• Utilize a high level of problem-solving, critical thinking, and/or conflict resolution skills to resolve customer issues.


• Communicate effectively, both verbally and in writing, a variety of registration and record related information and assist the office with the registration of applicants and current students.


• Serves as a front-line representative of the college and handles a high volume of in-person, email, and telephone contacts.


• Assist in the maintenance and purging of records in accordance with state and federal guidelines.


• Cross-trained in the areas of registration, records, financial aid, and advising to effectively provide college services.


• May include night and weekend hours as required. Perform other duties as assigned.

Supervised By:

Assistant Registrar.

Education/Experience:

• Two years’ full-time equated experience in related area preferred.


• Post-secondary work experience related to student services preferred.


• Software skills preferred.

Minimum Qualifications:

• Intermediate level microcomputer skills required in Microsoft Word.


• Ability to provide outstanding customer service to students, faculty, and staff required.

For further information, contact SC4 Human Resources at [e-mail] or call 810-989-5534.