Record Retrieval Team Lead: Coach, Optimize & Deliver

U.S. Legal Support, Inc.; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Collaborative Environment

Job summary

U.S. Legal Support, Inc. is seeking a Team Lead - Record Retrieval Specialist in Fort Lauderdale to oversee daily operations of the record retrieval team. The role involves coaching, workload distribution, and ensuring timely, accurate processing of requests while resolving client inquiries.

The position emphasizes leadership, quality assurance, and adherence to company policies. You will lead twice-daily huddles, weekly meetings, and 30/60/90-day onboarding reviews for new hires.

Qualifications

• 3-5 years of experience in client service or related field.
• Prior experience in legal or medical record retrieval preferred.

Responsibilities

• Lead by example by actively working with Record Retrieval Specialists (RRS I & II).
• Distribute workload across team members, including calls, submitted requests, emails, and notifications.
• Manage escalations and prioritize oldest work orders to ensure timely completion.
• Provide ongoing coaching and instruction in a positive, supportive manner.
• Monitor team performance and ensure adherence to workflows and schedules.
• Respond to and resolve client inquiries and escalations with a focus on customer satisfaction.

Skills

Leadership

Adaptability

Analytical Thinking

Technical Skills

Communication Skills

Problem-Solving

Tools

Microsoft Office

Adobe

File Management Systems

Job description

U.S. Legal Support, Inc. is seeking a Team Lead - Record Retrieval Specialist in Fort Lauderdale to oversee daily operations of the record retrieval team. The role involves coaching, workload distribution, and ensuring timely, accurate processing of requests while resolving client inquiries.

The position emphasizes leadership, quality assurance, and adherence to company policies. You will lead twice-daily huddles, weekly meetings, and 30/60/90-day onboarding reviews for new hires.