Record Retrieval Team Lead: Coaching & Operations

American Retrieval; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

American Retrieval in Fort Lauderdale, FL, seeks a Team Lead - Record Retrieval Specialist to oversee daily operations of the record retrieval team. You will coach, assign workload, monitor quality, and ensure timely processing of requests while upholding company policies.

The role emphasizes client satisfaction, performance tracking, and continuous process improvements in a fast-paced, service-driven setting.

Qualifications

• 3–5 years in client service or related field.
• Experience in legal or medical records is a plus.

Responsibilities

• Lead by example and work alongside RRS I & II.
• Distribute workload across calls, emails, and requests.
• Coach, monitor quality, and ensure policy adherence.
• Review performance and guide process improvements.

Skills

Leadership

Initiative

Adaptability

Analytical Thinking

Technical Skills

Communication Skills

Problem-Solving

Tools

Microsoft Office

Adobe

File Management Systems

Job description

American Retrieval in Fort Lauderdale, FL, seeks a Team Lead - Record Retrieval Specialist to oversee daily operations of the record retrieval team. You will coach, assign workload, monitor quality, and ensure timely processing of requests while upholding company policies.

The role emphasizes client satisfaction, performance tracking, and continuous process improvements in a fast-paced, service-driven setting.