Reconstruction Coordinator

SERVPRO of Bountiful; North Salt Lake (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance 75% premium coverage

Dental and vision plan options

SIMPLE IRA with 3% match

Life insurance

LegalShield plan option

Five paid holidays

Birthday day off

Job summary

SERVPRO of Bountiful is seeking a Reconstruction Coordinator to keep our department's job files, paperwork, and communications organized and on track. This is an office-based role focused on customer interactions and detail-driven administration.

You will support Project Managers by confirming job details, tracking documents, and maintaining accurate records in our systems. Strong communication and organization are essential to help customers navigate the rebuilding process smoothly.

Qualifications

• Strong phone communication, friendly and professional.
• Patience and professionalism when helping customers.
• Clear written communication and accurate message-taking.
• Excellent organization, attention to detail, and follow-through.
• Basic computer skills: email, data entry, and digital file management.
• Willingness to learn new software and follow procedures.
• Ability to manage multiple files and adapt to changing priorities.

Responsibilities

• Create and organize new reconstruction job files.
• Prepare and send customer confirmation emails.
• Communicate with customers and team members by phone and email.
• Track required documents and follow up on missing information.
• Track job progress and keep project records up to date.
• Enter customer and job information into company systems.
• Process documents and maintain organized digital files.
• Complete file closeout by verifying paperwork and archiving records.
• Assist Project Managers as needed to support rebuilding efforts.

Skills

Phone communication

Customer service

Organization

Attention to detail

Written communication

Data entry

Willingness to learn

Multitasking

Tools

Microsoft Word

Excel

Job description

Help our team keep the rebuilding process moving.

Are you organized, dependable, and comfortable talking with customers? SERVPRO of Bountiful is looking for a Reconstruction Coordinator to help keep our Reconstruction Department’s job files, paperwork, and communications running smoothly.

You’ll support Project Managers as our team helps customers rebuild after property damage. This primarily office-based position is a great fit for someone who enjoys working with people, keeping information organized, and following through on important details.

What You’ll Do

• Create and organize new reconstruction job files.
• Prepare and send customer confirmation emails.
• Communicate with customers and team members professionally by phone and email.
• Track required documents and follow up on missing information.
• Track job progress and keep project records up to date.
• Accurately enter customer and job information into company systems.
• Process documents and maintain organized digital files.
• Complete file closeout by checking for required paperwork and organizing completed records.

What We’re Looking For

• Strong phone communication skills, including a friendly, professional manner, attentive listening, and clear explanations.
• Patience and professionalism when helping customers through stressful situations.
• Clear written communication and accurate message-taking.
• Strong organization, attention to detail, and dependable follow-through.
• Basic computer skills, including email, data entry, and managing digital files.
• Willingness to learn new software and follow company procedures.
• Ability to manage multiple job files and adapt to changing priorities.

Experience with Microsoft Word and Excel is helpful but not required. Customer service, office administration, or document-processing experience is a plus.

Benefits

Benefits become available after 90 days, subject to applicable plan terms and eligibility requirements:

• Medical insurance, with the company paying 75% of the individual coverage premium.
• Dental and vision plan options.
• SIMPLE IRA with a company match of up to 3% of income.
• Life insurance and a LegalShield plan option.
• Five paid holidays.
• One additional paid day off for your birthday.

Join Our Team

If you enjoy helping people and keeping things organized, we’d like to hear from you.