Reconditioning Associate

CarMax Business Services; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services in Jacksonville, Florida is looking for an Inventory Associate to manage vehicle maintenance, shipping, and customer service. Responsibilities include preparing vehicles for shipping, ensuring the security of lots, and providing top-tier customer service. Ideal candidates should have a high school diploma and a valid driver’s license, with the ability to lift 50lbs. Flexible working hours may include nights and weekends. Join CarMax for a fast-paced working environment where you can grow your career.

Qualifications

• Must possess a current driver’s license and meet CarMax DSEPS standards.
• Ability to read, interpret, and maintain accurate records.
• Ability to lift up to 50lbs safely.

Responsibilities

• Responsible for zone maintenance and vehicle receiving/shipping.
• Participate in problem-solving and continuous improvement activities.
• Provide outstanding customer service to both internal and external customers.
• Complete wash and vacuums for customer returns and loaner vehicles.

Skills

Customer Service

Inventory Management

Vehicle Handling

Record Keeping

Education

High School diploma or equivalent

Job description

General Summary

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principal Duties & Responsibilities

• Execute processes as defined by work instructions and/or standardized work
• Participate in problem‑solving and continuous improvement activities with team
• Participate in training of new associates with guidance of Inventory Associate II and/or the Manager
• Provide outstanding customer service to both internal and external customers
• Ensure daily lot maintenance and security of the display areas and work-in-progress zones
• Secure and receive vehicles that are shipped to CarMax
• Prep vehicle and title packets for shipping to other locations
• Complete scanning of vehicles to ensure accurate product status
• Complete wash and vacuums for customer returns and loaner vehicles
• Complete front‑lot wash
• Perform Photo Station process
• Drive vehicles on and off lot for repairs/storage
• Provide support to Auctions (if applicable)
• Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards
• Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications / Requirements

• Current driver’s license and meet the CarMax DSEPS standards
• Ability to read, interpret, and transcribe data in order to maintain accurate records
• High School diploma or equivalent work experience preferred
• Ability to execute processes as defined by work instructions and/or standardized work
• Complete Inventory Associate Workstation Certifications & Assigned Workday Learnings
• Ability to safely lift up to 50lbs

Working Conditions

• Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.
• Flexible work hours, with shifts that may include nights, weekends, and holidays
• Requires walking or standing for extended periods of time in a high‑energy, fast‑paced working environment.
• Wears CarMax clothing (acquired through the company) at all times working in the store.
• Follow all CarMax, OSHA, and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.

Equal Opportunity Employer

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability.

Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.