Reclectic Key Holder

Urban Outfitters, Inc.; Pineville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking company as a Key Holder, where your leadership and customer service skills will shine. In this engaging role, you will create a welcoming environment for customers, drive sales, and support your team in achieving store goals. You'll have the opportunity to lead by example, manage daily operations, and contribute to a culture of accountability and excellence. With a focus on teamwork and communication, this position offers a chance to make a real impact in a vibrant retail setting. If you're passionate about retail and ready to take on a leadership role, this is the perfect opportunity for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Qualifications

• Experience in leadership roles with a focus on customer service.
• Strong communication skills to set objectives and provide feedback.

Responsibilities

• Initiate conversations with customers and inform them of promotions.
• Lead the store environment and manage daily objectives.

Skills

Leadership experience

Communication skills

Customer service

Ability to lift and push more than 50lbs

Flexibility in working hours

Job description

Location

This position is located at 10500 Centrum Pkwy, Pineville, North Carolina, 28134 United States

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in excellent customer service, daily store objectives, consistent product flow and leading the team to achieve overall store goals.

Role Responsibilities

Customer Experience

• Initiates conversation with customers as they enter the store and informs them of current promotions
• Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
• Supports the customer in-store pickup process including loading of furniture into vehicles

Leadership + Team Management

• Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
• Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience
• Provides timely and specific employee feedback to create a culture of action and accountability
• Provides insight on associate performance to the leadership team for development

Visual + Business Operations

• Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product
• Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development

Role Qualifications

• Leadership experience
• Great communicator able to set clear objectives and follow through
• Must be comfortable on a ladder and have ability to lift and push more than 50lbs
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $17.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.