Reclectic Key Holder

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Pineville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Key Holder to enhance customer experiences and support store leadership. This role involves engaging with customers, leading the team to achieve store goals, and maintaining a clean and organized environment. With a focus on communication and teamwork, you'll play a vital role in driving sales and ensuring customer satisfaction. If you're passionate about retail and enjoy working in a fast-paced environment, this opportunity is perfect for you!

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings

Qualifications

• Must be comfortable on a ladder and able to lift and push more than 50lbs.
• Great communicator able to set clear objectives and follow through.

Responsibilities

• Leads the store environment and customer experience to maximize productivity.
• Initiates conversation with customers and informs them of current promotions.
• Maintains standards and cleanliness to create the best possible store environment.

Skills

Leadership experience

Communication skills

Customer service

Ability to lift and push more than 50lbs

Job description

Join to apply for the Reclectic Key Holder role at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

This position is located at 10500 Centrum Pkwy, Pineville, North Carolina, 28134 United States

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in excellent customer service, daily store objectives, consistent product flow, and leading the team to achieve overall store goals.

Role Responsibilities

Customer Experience

• Initiates conversation with customers as they enter the store and informs them of current promotions.
• Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing.
• Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology.
• Supports the customer in-store pickup process including loading of furniture into vehicles.

Leadership + Team Management

• Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas.
• Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience.
• Provides timely and specific employee feedback to create a culture of action and accountability.
• Provides insight on associate performance to the leadership team for development.

Visual + Business Operations

• Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product.
• Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge.
• Checks in with leadership to maintain communication and teamwork on completing store objectives.
• Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development.

Role Qualifications

• Leadership experience
• Great communicator able to set clear objectives and follow through
• Must be comfortable on a ladder and have ability to lift and push more than 50lbs
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Benefits include medical, dental, vision, PTO, employee discounts, retirement savings, and more. Visit https://www.urbn.com/work-with-us/stores for more details.

Pay Range

Starting from USD $17.00/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment. We provide equal employment opportunities without regard to race, gender, age, disability, and other protected characteristics. We promote a safe, fair, and respectful work environment, including anti-harassment training.