ReceptionistHeadquarters

FAM LLC; Kentucky; On-site; USD 28,000 - 34,000; Full time

Job summary

FAM Brands is seeking a Receptionist to greet guests, manage front-desk operations and support HR and office teams. This role involves check-in/out, security, mail handling, meeting setup, and vendor coordination in a fast-paced environment.

Ideal candidates have 1–3+ years in similar roles, strong communication, high organization, and comfort with Microsoft Office and visitor systems. Salary is $20–$25 USD per hour, with a comprehensive benefits package.

Qualifications

• High school diploma required; Associate's or Bachelor's degree a plus.
• 1-3+ years in a receptionist, front-of-house, hospitality or customer-facing role; apparel, retail, or lifestyle brand experience strongly preferred.
• Warm, polished, guest-first demeanor with excellent verbal and written communication skills.
• Highly organized with sharp attention to detail and strong follow-through on multiple priorities at once.
• Comfortable with Microsoft Office multi-line phone systems and visitor management software.
• Sound judgment and discretion when interacting with executives, VIP guests and vendors.
• Proactive problem-solver who can anticipate needs and resolve issues before they escape.
• Reliable, punctual and composed in a fast-paced, high-traffic environment.

Responsibilities

• Greet and welcome guests, vendors, buyers and candidates with a warm, professional demeanor.
• Own the guest experience from check-in to check-out, including badge issuance, visitor logs and building security protocols.
• Answer, screen and route a multi-line phone system; manage a shared front desk inbox and respond to inquiries promptly.
• Maintain a polished lobby and reception area at all times, reflecting FAM Brands' standards and seasonal brand presentation.
• Coordinate conference room scheduling, meeting setup/breakdown and catering for internal teams and visiting partners.
• Sort, log and distribute incoming mail and packages; schedule courier, messenger and shipping pickups.
• Support showroom and sample-room guest visits during market weeks and buyer appointments.
• Partner with building management and outside vendors (facilities, catering, office supply, security) to resolve day-to-day issues quickly and discreetly.
• Follow and help maintain front-of-house standard operating procedures (SOPs), flagging opportunities to improve the guest and vendor experience.
• Provide light administrative support to HR and office teams - data entry, filing, document prep and correspondence.

Skills

Front desk experience

Office software

Verbal & written communication

Organizational skills

Customer-facing roles

Education

High school diploma

Associate/Bachelor's degree a plus

Tools

Microsoft Office

Visitor management software

Job description

Founded in 2000, FAM Brands designs, manufactures, and sells men's and women's sportswear and active wear apparel to major retailers, big box stores, and specialty boutiques across the country and throughout the world. Our portfolio of proprietary brands features Marika, Wildfox, Three Dots, and Balance Collection, while a partial list of licensing partners includes Orvis, Jessica Simpson, Eddie Bauer, and Woolrich.

With the capacity to produce over 75 million units per year, our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.

That's the FAM Brands difference.

We're officially moving into our new HQ in Beverly Hills (August 2026)

9242 Beverly Blvd, Beverly Hills, CA 90210

Key Responsibilities

The Receptionist is the first impression of FAM Brands - greeting every guest, vendor, buyer and candidate with warmth, polish and genuine hospitality. This role owns the front desk experience end-to-end: welcoming visitors, keeping the office running smoothly and stepping in on ad-hoc projects wherever the business needs an extra pair of organized hands. We're looking for someone who treats the lobby the way our best retail partners treat their storefront - as a true extension of the brand.

Key Responsibilities

• Greet and welcome guests, vendors, buyers and candidates with a warm, professional demeanor.
• Own the guest experience from check-in to check-out, including badge issuance, visitor logs and building security protocols.
• Answer, screen and route a multi-line phone system; manage a shared front desk inbox and respond to inquiries promptly.
• Maintain a polished lobby and reception area at all times, reflecting FAM Brands' standards and seasonal brand presentation.
• Coordinate conference room scheduling, meeting setup/breakdown and catering for internal teams and visiting partners.
• Sort, log and distribute incoming mail and packages; schedule courier, messenger and shipping pickups.
• Support showroom and sample-room guest visits during market weeks and buyer appointments.
• Partner with building management and outside vendors (facilities, catering, office supply, security) to resolve day-to-day issues quickly and discreetly.
• Follow and help maintain front-of-house standard operating procedures (SOPs), flagging opportunities to improve the guest and vendor experience.
• Provide light administrative support to HR and office teams - data entry, filing, document prep and correspondence.

Qualifications & Requirements

• High school diploma required; Associate's or Bachelor's degree a plus.
• 1-3+ years in a receptionist, front-of-house, hospitality or customer-facing role; apparel, retail, or lifestyle brand experience strongly preferred.
• Warm, polished, guest-first demeanor with excellent verbal and written communication skills.
• Highly organized with sharp attention to detail and strong follow-through on multiple priorities at once.
• Comfortable with Microsoft Office multi-line phone systems and visitor management software.
• Sound judgment and discretion when interacting with executives, VIP guests and vendors.
• Proactive problem-solver who can anticipate needs and resolve issues before they escape.
• Reliable, punctual and composed in a fast-paced, high-traffic environment.

COMPENSATION

At FAM Brands, we are committed to fair and transparent compensation. Salary ranges for positions are based on job level, location, and market data. We offer competitive benefits and are dedicated to equal pay for equal work. Specific salary offers depend on each candidate's qualifications and experience. FAM Brands also offers all employees participation in our annual bonus program (Non-Sales) or commission program (Sales).

Compensation Range

$20 - $25 USD

Commitment to Equal Employment Opportunities & Diversity

FAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.

California Consumer Privacy Act (CCPA) Notice for Job Applicants

FAM LLC values your privacy. This notice outlines our practices regarding the personal information of job applicants in compliance with the CCPA.

What We Collect: We collect information you provide in your job application, including contact details, educational and employment history.

Purpose: We use this information to evaluate your application and manage the hiring process.

Disclosure: Your personal information may be shared with service providers assisting with recruitment and as required by law.

Your Rights: Under the CCPA, you have the right to access and request deletion of your personal information and to not face discrimination for exercising these rights.

For questions or to exercise your rights, contact [e-mail].

By applying, you acknowledge you understand our privacy practices.