Receptionist- YSC

City of Indianapolis; Indianapolis (IN); On-site; USD 38,000 - 46,000; Full time

Job summary

City of Indianapolis is seeking a courteous front desk receptionist to support the Marion Superior Court and Youth Services Center, handling phones, greeting the public, and providing information with a professional demeanor.

Two positions are available: a full-time 8a-5p role on weekdays and a part-time role totaling 12 hours weekly (4p-8p Tue/Thu and 8a-12p Sat). Strong communication and MS Office skills are required, with bi-weekly pay and a fast-paced environment.

Qualifications

• A minimum of a high school diploma or GED/HSE certificate is required.
• Excellent customer service skills are essential.
• Must be patient and respectful always, and able to work effectively with a variety of diverse individuals.
• Proven technology skills/experience are required, including a general knowledge of Microsoft Office products and email.
• Must possess excellent oral communication skills and have experience in dealing effectively with other professionals and the public.

Responsibilities

• Answers telephones, greets and provides information to members of the public responding to questions.
• General clerical work as needed.
• Sorts mail.
• Monitors cell phone locker.
• Security screening of those entering the secure Youth Services Center.
• Answer routine inquiries, directing individuals to appropriate authority.
• Always communicate with the co-workers, courts, outside agencies, and the public in a professional, respectful manner.
• Assist with other projects and duties as directed by the supervisor or member of the leadership team.

Skills

Customer service

Reception skills

Oral communication

Professionalism

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Email

Job description

Overview

Provides customer service and reception support for the Marion Superior Court and its operations at the Youth Services Center.

Position Responsibilities

• Answers telephones, greets and provides information to members of the public responding to questions.
• General clerical work as needed.
• Sorts mail.
• Monitors cell phone locker.
• Security screening of those entering the secure Youth Services Center.
• Answer routine inquiries, directing individuals to appropriate authority.
• Always communicate with the co-workers, courts, outside agencies, and the public in a professional, respectful manner.
• Assist with other projects and duties as directed by the supervisor or member of the leadership team.

Qualifications

A minimum of a high school diploma or GED/HSE certificate is required. Excellent customer service skills are essential. Must be patient and respectful always, and able to work effectively with a variety of diverse individuals. Proven technology skills/experience are required, including a general knowledge of Microsoft Office products and email. Must possess excellent oral communication skills and have experience in dealing effectively with other professionals and the public.

There are two positions. One is full-time, 8a-5p, Monday through Friday. The other is part-time (no benefits), 12 hours per week, 4p-8p, Tuesdays and Thursdays and 8a-12p Saturdays.

Working Conditions

working at a secure youth services center

All rates are bi-weekly.

2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1

Life Insurance Employee Only (rates per $1,000 per month):

Basic: Employer Paid

Optional Life Insurance Employee Only (rates per $1,000 per month)

Additional

• 25-29 $0.058
• 30-34 $0.083
• 35-39 $0.099
• 40-44 $0.132
• 45-49 $0.223
• 50-54 $0.363
• 55-59 $0.600
• 60-64 $0.795
• 65-69 $1.329
• 70 + $2.054

Important Perf Update

• For more information on eligibility options, refer to Proposal 21-288 https://bit.ly/3exq8yR
• All employees hired/rehired after 1/1/2022 have a choice to select the PERF Hybrid plan (3% + Pension) or the INPRS My Choice: Retirement Savings plan (3% + 1% Contribution). The Hybrid plan consists of two components:

Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.

Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.

• All employees hired/rehired by the City and County between 1/1/2017 and 12/31/2021 will be automatically enrolled in the PERF My Choice: Retirement Savings plan. This plan is an annuity savings account (ASA) only plan and does not have a pension component. Any service that an employee has in the My Choice: Retirement Savings Plan will not count toward the service time requirements for pension eligibility in the Hybrid Plan.

With the PERF My Choice: Retirement Savings Plan, the ASA is split up into two parts:

• Part one - This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
• Part Two - This Consists Of An Additional Variable Rate Contribution Paid By The City Toward Your ASA. This Variable Rate Contribution Is Currently 1% Of Your Gross Wages. Vesting In The Value Of The Variable Rate Employer Contribution Will Vary By Length Of Participation. You Are
  • 20 percent vested after 1 full year of participation
  • 40 percent vested after 2 full years of participation
  • 60 percent vested after 3 full years of participation
  • 80 percent vested after 4 full years of participation
  • 100 percent vested after 5 full years of participation
• All employees hired/rehired prior to 1/1/2017 are grandfathered into PERF Hybrid plan. The Hybrid plan consists of two components:
  • Annuity Savings Account (ASA) -This consists of the mandatory employee contribution of three (3%) percent of compensation (made for the employee by the City), plus interest credits or earnings. You're always vested in your ASA portion - it's always yours.
  • Pension - The pension portion of the retirement benefit is funded by contributions made by the employer over the course of the employee's career and separate from the annuity savings account. Employees enrolled in the PERF Hybrid plan are eligible for retirement benefits at age sixty-five (65) if they have ten (10) or more years of creditable service. After June 30, 1995, employees may retire at age sixty (60) with at least fifteen (15) years of credible service or if the member's age in years plus the years of credible service equals at least 85 and the member is at least fifty-five (55) years of age. With fifteen (15) or more years of creditable service, the employee may retire as early as age fifty (50) with a reduced pension.
• City Employees hired/rehired between 1/1/2017 and 12/31/21 that are members of the City AFSCME labor union can choose to enroll in either the PERF My Choice: Retirement Savings plan or the PERF Hybrid plan. Both plans are described above. Employees have 60 days to choose which option they want, and by state law this cannot be changed. If no choice is made, the employee will then be automatically added to the PERF My Choice: Retirement Savings plan.

The Indiana General Assembly has enacted a provision that allows public employees to make voluntary contributions in addition to the mandatory three percent (3%) contributions. Employees may contribute up to an additional ten- percent (10%) of their compensation per pay period to the annuity savings account. This means that the maximum level of contributions to the annuity savings account under this new provision is thirteen percent (13%) of an employee's compensation per pay period.

Employees who separate from the city within their first ten (10) years of employment need to contact INPRS - PERF regarding their ASA account.

Questions relating to PERF may be directed to INPRS - PERF at:
Indiana Public Retirement System
Public Employees' Retirement Fund
One North Capitol, Suite 001
Indianapolis, Indiana 46204
[phone]