Receptionist/Workplace Coordinator

Wingstop Restaurants Inc.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Unlimited paid time off

One paid volunteer day

Competitive bonus structure

Team member stock purchase plan

Health benefits

401k

Wellness reimbursement

Job summary

Wingstop Restaurants Inc. is seeking a Receptionist & Workplace Coordinator for our GSC, ensuring a warm, professional front-of-house experience. You will manage the reception desk, coordinate calendars, deliveries, and supplies, and support culture and engagement events for visitors, clients, and team members.

The role requires strong communication, a polished demeanor, and the ability to multitask in a fast-paced environment while upholding The Wingstop Way.

Qualifications

• Past experience as a receptionist or workplace coordinator preferred.
• Strong communication and multitasking abilities in a fast-paced environment.
• Professional appearance and brand ambassador mindset required.

Responsibilities

• Manage reception desk and front-of-house operations.
• Coordinate calendars, rooms, deliveries, and supplies.
• Support culture and engagement events and guest services.

Skills

Reception & front-desk

Customer service

Administrative support

Communication

Tools

Outlook

Excel

Word

Teams/Zoom

Envoy

Jira

Job description

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Who We Are

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

What We’ll Need

The Receptionist & Workplace Coordinator is the first point of contact for visitors, clients, and team members at Wingstop’s GSC, ensuring a warm, welcoming, and professional front-of-house experience. The role manages the reception desk, coordinates administrative and workplace operations (calendars/rooms, deliveries, supplies, vendors), and supports culture and engagement events—providing exceptional service to guests and internal teams. The ideal candidate demonstrates strong communication skills, a polished and dependable demeanor, and the ability to prioritize and multitask effectively in a fast-paced environment while modeling The Wingstop Way.

Work Schedule

• On-site coverage required, Monday-Friday: 8:00 AM - 5:00 PM (1-hour lunch)
• Flexibility for pre-approved needs when coverage is arranged

Service Standards (Light KPIs)

• Visitors: Acknowledge within 30 seconds; host notified immediately
• Packages: Recipient notified within 15 minutes; target ≥95% same-day pickup
• Readiness: AM reception checklist by 8:15 AM; weekly audit EOD Friday

What You’ll Need

Professional Conduct & Expectations
Maintain a polished, professional appearance and tone; practice discretion and confidentiality; proactively identify issues and propose solutions; remain calm, courteous, and solution-focused in a fast-paced environment; act as a brand ambassador for Wingstop and model The Wingstop Way.

Tools & Systems
Microsoft Outlook, Excel, Word; Microsoft Teams/Zoom; FedEx/UPS/USPS shipping portals; visitor management (e.g., Envoy); printer/copier/scanner fleet; basic A/V room controls; ticketing platform (Jira) and Teams channels for escalations/updates.

Visitor Management: Welcome guests warmly; manage check-in, issue badges, maintain accurate logs, coordinate with building security, notify hosts immediately, and keep reception clean and on-brand.

Mail, Shipping & Food Deliveries: Collect and sort inbound mail/packages each morning, notify recipients via Teams or email, expedite food-delivery pickup, prepare/process FedEx/UPS/USPS shipments, maintain a log for high-value/time-sensitive items, and keep the mailroom stocked and organized.

Meeting & Event Support: Schedule and confirm rooms, provide visitor instructions (parking, check-in, floor access), support in-office meetings and culture/engagement events (refreshments, supplies, signage, basic A/V), and coordinate guest lists, invitations, and day-of logistics.

VIP & Board Member Support: Pre-clear access with Security/Property Management, arrange parking/wayfinding/refreshments and a discreet holding area, meet and escort on arrival, keep hosts updated, ensure room readiness (A/V, materials, signage), and manage a smooth departure with badge recovery and follow-ups.

Supplies, Space & Package Management: Monitor snacks/office supplies and compile weekly reorders for approval; complete a morning walkthrough of reception, supply areas, mailroom, and concierge; oversee delivery intake and timely distribution; elevate recurring carrier issues; and open tickets for any facility issues identified.

Clerical & Records Support: Handle copying, scanning, faxing, filing (digital/physical), data entry, and transcription; maintain simple weekly metrics (visitor count, package volume, pickup SLA, supply restocks).

Communication & Coordination: Liaise across departments, monitor shared inboxes/Teams channels and route requests, coordinate cross-team logistics (guest lists, invitations, access, wayfinding), partner with Security/Property Management on access and safety communications, and send internal messages as requested by leadership.

Facilities & Maintenance Escalations: Log issues in the ticketing system with location/impact/photos, notify the Workplace Operations Manager for urgent items, track tickets to closure with daily follow-ups and escalations, and follow building procedures for emergencies or after-hours incidents.

Weekly Responsibilities: Reconcile supply inventory and submit reorders; send new-hire forms to Property Management and prep day‑one desk/wayfinding items; confirm upcoming meetings and VIP visits; complete the weekly reception audit (readiness, signage, supplies, lighting); perform badge/visitor access reconciliation and report exceptions; and provide a brief facilities ticket aging summary to the Workplace Operations Manager.

Professional Conduct & Expectations
Maintain a polished, professional appearance and tone; practice discretion and confidentiality; proactively identify issues and propose solutions; remain calm, courteous, and solution-focused in a fast-paced environment; act as a brand ambassador for Wingstop and model The Wingstop Way.

Tools & Systems
Microsoft Outlook, Excel, Word; Microsoft Teams/Zoom; FedEx/UPS/USPS shipping portals; visitor management (e.g., Envoy); printer/copier/scanner fleet; basic A/V room controls; ticketing platform (Jira) and Teams channels for escalations/updates.

Who You Are

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

FLAVOR PERKS:

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

Fun Is The Best Flavor

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.