Receptionist - Westrock Orthodontics

FHLB Des Moines; Poplar Bluff (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Health insurance options

Employee Assistance Program

Orthodontic treatments (complimentary)

Job summary

Rock Dental Brands is seeking a friendly dental clinic receptionist to support dentists, dental assistants, and team leaders. The role focuses on maximizing patient treatment time while delivering superior patient service.

Key duties include scheduling, health records maintenance, accounts management, and insurance eligibility verification, with strong emphasis on accuracy, communication, and teamwork.

Qualifications

• High school diploma or equivalent.
• 2 years of office experience desired.
• Legible handwriting.

Responsibilities

• Patient scheduling and confirmation.
• Dental health records maintenance.
• Maintaining patient accounts.
• Insurance eligibility checks.
• Direct customer service.
• General housekeeping and stock maintenance as needed.

Skills

Verbal communication

Written communication

Organization

Time management

Multitasking

Conflict resolution

Team player

Education

High school diploma

Tools

Basic computer skills

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. As a Dental clinic receptionist your goal is to serve and provide superior support to patients while working hand-in-hand with dentists, dental assistants, and the team leader to ensure patient treatment time is maximized.

A few specific duties: Patient scheduling and confirmation Dental health records Maintaining patient accounts Insurance eligibility Direct customer service General housekeeping and maintain office stock levels as needed.

Skills Excellent verbal and written communication skills Extensive organization skills and attention to detail Ability to multi-task and manage time efficiently. Accept constructive criticism Conflict resolution and problem-solving and team Player.

Qualifications: High school diploma 2 years of office experience desired Legible handwriting Basic Computer skills.

We Look For: Someone with exceptional customer service skills, computer literacy, works independently and anticipates team and doctor needs. And, someone who is respectful to fellow team members, patients, and the Doctor and is genuinely nice and kind. If you offer all this and more, then we would love to meet you.

Total Rewards: You’ll be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We will also provide the following: Support you Professionally: Competitive pay, career growth opportunities, talented and motivated team who care about each other, our mission, and our patients. Support your Health & Well-being: flexible health and insurance options, Employee Assistance Program, and complimentary orthodontic treatments that help you and your family stay on track. Life Balance: Paid time off and holiday pay Planning for the future: plan for the future with an industry-leading 401K retirement plan with matching company contributions.

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.