RECEPTIONIST Tier I

Hilltown Community Health Centers, Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hilltown Community Health Centers, Inc. seeks a full-time front desk/clerical assistant to support patients and staff. You will answer phones, schedule appointments, register patients, and collect co-pays in a busy clinic.

The role requires organization, confidential handling of patient information under HIPAA, and familiarity with the ECW system. Teamwork and accurate record-keeping are essential.

Qualifications

• High school diploma or equivalent.
• Previous medical/dental office experience is desirable.
• Computer skills required for daily office tasks.
• Must be well organized and professional.
• Ability to maintain patient confidentiality per HIPAA and policy.

Responsibilities

• Answers and directs incoming calls, schedules appointments, and obtains records as needed.
• Greet and check patients in/out, register them, and collect demographic, insurance and financial info.
• Confirm appointments and follow scheduling policies.
• Track clinical issues, pre-estimates, and initiate patient billing.
• Collect co-pays and patient balances; reconcile day sheet.
• Operate scanning/mail processes and manage ECW fax inbox.
• Open/close health centers and ensure security & equipment checks.
• Attend team meetings and contact patients for overdue/missed appointments.
• Pull charts for upcoming visits where required.
• Other duties as assigned.

Skills

Medical office experience

Computer skills

Organizational skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

ECW system

Job description

Description

POSITION TYPE: FULL TIME

REPORTS TO: RECEPTION SUPERVISOR

FLSA: NON-EXEMPT

PURPOSE: TO PROVIDE CLERICAL AND SUPPORT TO PATIENTS AND STAFF

RESPONSIBILITIES

• Answers and directs incoming phone calls, creates encounters, or forwards to appropriate department and schedule appointments as needed. Obtain any records that may be required for patient visits.
• Greet and check patients in/out in a professional manner, register patients, and accurately assure the documentation of required demographic, insurance and financial information is update and accurate. Makes follow up appointments, prints out visit summary, labs, XR or referrals for patients. Prepares work/school notes as required
• Confirm patient appointments.
• During inclement weather follows HCHC scheduling and cancellation policy for patient appointments.
• Track clinical issues, determine pre-estimates, as needed and initiate patient billing.
• Collection of co-pays, patient balances and collects payment for patient services rendered not covered by insurance companies.
• Proves cash drawer, prepares deposit and reconciles day sheet.
• Scans daily schedule, RX pickup log signature sheet and daily reconciliation sheet.
• Prints next days schedules in case of computer failure.
• Open and close health centers. Arming/disarming alarm. Checking lights, windows, doors and equipment as needed.
• Process scanning. Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail.
• Verifies same day appointment insurance eligibility.
• Prepares and mails packets for upcoming visits as required.
• Begin process for medical record requests.
• On a provider care team. Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider.
• Pull charts for upcoming appointments, if chart needed (***applies to dental only****).
• Other duties as assigned.

Work that can be performed from home as necessary:

• Confirm patient appointments
• During inclement weather follows HCHC scheduling and cancellation policy for patient appointments
• Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail.
• Verifies same day appointment insurance eligibility
• Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider.

Requirements

QUALIFICATIONS

• High school diploma or equivalent.
• Previous experience in a medical/dental office desirable.
• Computer experience/skills required.
• Must be well organized and professional.
• Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy required.

PHYSICAL DEMANDS

Stand

Walk

Talk or Hear

Push/Pull

Stoop, kneel, crouch or crawl

Reach w/hands and arms

Lift at least 10 pounds

WORK ENVIRONMENT

Moderate noise level

HEARING

Ability to hear alarms on equipment

Ability to hear client call

Ability to hear instructions